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Discussion Starter · #1 ·
Hi Guys, I have a Advent 4489 Notebook and want to Restore the laptop back to its original settings( format it, so its just come out of the box ) But I have a problem, My daughter has deleted the File The Tech Guys Programme which is needed to do the restore from the add/remove programme in the control panel. I have tried everything to restore the laptop from pressing f8,f12 and the bios system but no avail, Does anyone know where I could get a copy of The Tech Guys programme or how to bypass this problem and restore the laptop, Kind regard. Andy
 

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Hi,

Most computer manufacturer's can provide some model Recovery sets which are CDs or a DVD set that you use to put the computer back to factory settings (as it was brand new to you).

Some computers come as you know, with a Recovery partition, but it does not seem to work on your computer.....

The computer as you said, had a program that allows you to make ONE set of Recovery media, and your program has been deleted.....

Only Advent or the place you bought the computer could help you with Recovery set.

I'm going to copy all the directions, several different methods to do Recovery here- please go through each and try....you never know! Note the keys it says to use are not F keys......so try!

I know you will not be able to do some of these methods but I am including them in case you are able to create a Recovery disc at some time or other, etc..... Contact the support place for help in gettting a new disc perhaps.

You also may be able to install a plain copy of the operating system you had, an OEM version normally, using the License or Product Key found on a label underneath your laptop. You would need to borrow exactly the same type of Windows CD.....like XP, Vista, etc and if it is the same, you should be able to install. You also will have to have a pretty good knowledge of installing and finding drivers for your hardware- sometimes, this is best left to a good repair place.

[webquote=http://www.uktsupport.co.uk/advent/laptop/4489.htm]Recovery Disc
Creating a Backup Copy of the Recovery Software
As this model doesn't have an optical drive then you have the option to create a backup to either an SD card or a USB memory stick (pen drive) with a capacity of at least 2GB. Note that the backup procedure will format the device so any data already on it will be lost.

To Start the Recovery Backup either:

Double-click the TechGuys Recovery Backup icon on your desktop or
Click Start > All Programs > The TechGuys > TechGuys Recovery Backup
You will be asked to close any open programs. Click OK to restart the PC.
After your computer has restarted it will automatically load the recovery program and display the TechGuys Recovery Backup Wizard.
Insert your media into the PC (either USB memory stick or SD card). The wizard will only detect media that has a capacity of 2GB or greater.
Wait a few seconds and click Start.
The wizard will detect any removable media with a minimum capacity of 2GB. You can choose the media you want to use from the pull-down menu and click Next.
A confirmation window will appear. Click Create to begin. All files and folders on the media will be deleted.
The wizard will now format your USB drive or SD card, then begin creating your recovery backup. This can take up to 10 minutes depending on the speed of the media used.
When the recovery backup has been successfully created remove the device from the computer and store for future use.
Click Finish

Running the HDD Recovery method
Your Advent computer is features a hard-drive based System Recovery which can be executed from within Windows and also on start-up.

The data on your hard drive will be permanently deleted. Please save all important files and documents to an external device before you begin. This includes your emails, Works/Office documents, internet favourites, music, photos and videos files.

Running System Recovery from Windows

To Start, either:
Double-click the TechGuys Recovery icon on your desktop or
Click Start > All Programs > The TechGuys > TechGuys Recovery
You will be asked to close any open programs. Click OK to restart the PC.
After your computer has restarted it will automatically load into the recovery program.
Put a tick in the box next to "Start Full Destructive Recovery".
Click the right arrow to Start Recovery.
When Recovery has completed, click the right arrow to restart your computer.
Your computer will then return you to its initial out-of-box experience.
Running System Recovery from outside of Windows

When the PC starts you will see a menu for two seconds. Press the UP or DOWN arrow and this will pause the menu and allow you to choose an option. < < < <
Highlight The TechGuys Recovery and press the Enter key.
This will load into the recovery program.
Select Reinstall Windows by clicking on the circle to the left.
Click the right arrow.
Put a tick in the box next to Start Full Destructive Recovery.
Click the right arrow to start Recovery.
When Recovery has completed, click the right arrow to restart the system.
Your computer will then return you to its initial out-of-box experience.
Running the Recovery From an SD Card or USB Drive
If you have used the TechGuys Recovery Backup facility, your Advent computer can be recovered from a USB memory stick (pen drive) or SD card.

Note - The data on your hard drive will be permanently deleted. Please save all important files and documents to an external device before you begin. This includes your emails, Works/Office documents, internet favourites, music, photos and videos files.

Setting the boot priority

In order to boot from a USB memory stick (pen drive) or SD card, your computer must have the correct boot priority. To check this is set correctly, follow the steps below:

Power down your PC for a few seconds, then power it up again and tap the DEL key several times as it loads. This will display a grey screen with blue title bar saying Aptio Setup Utility.
Press the right-arrow key on the keyboard until Boot is highlighted.
Highlight Boot Option #1. Press ENTER.
Select USB HardDisk from the list and press ENTER.
Highlight Boot Option #2. Press ENTER.
Select Hard Disk from the list and press ENTER.
Press the right-arrow key on the keyboard until Save & Exit is highlighted.
Insert the Recovery Backup media and press ENTER.
Note: The System Recovery utility will reinstall all hardware and software supplied with your Advent Netbook. However, you will need to reinstall any additional software and hardware that you may have added. Please refer to the documentation supplied with those products for further help.

Recovering from a USB memory stick (pen drive) / SD card

With your USB memory stick or SD card inserted, reboot your computer. This will load into the recovery program.
Select Reinstall Windows by clicking on the circle to the left.
Click the right arrow.
Put a tick in the box next to Start Full Destructive Recovery.
Click the right arrow to start Recovery.
When Recovery has completed, remove the Recovery Backup media and click the right arrow to restart the system.
Your computer will then return you to the initial Windows out-of-box experience setup screens.
The TechGuys Recovery DVD
At some point you may have received a Recovery DVD. This disc can be used to reinstall Windows on your netbook if you have a USB DVD drive or it can be used to create a Recovery memory stick/SD card on another computer.

Using the Recovery DVD to create a Recovery memory stick or SD Card

Place the Recovery DVD into the DVD drive of your computer
You need to boot this computer from the Recovery DVD

How this is done will vary from computer to computer and may involve changing the boot sequence in the BIOS setup utility or pressing a certain key on startup (For example F8, F12 or C) to access a One time boot menu. Please note that no information will be lost or changed on this computer

Once booting from the Recovery DVD your computer will automatically load the recovery program
Select Launch Recovery Backup from the list of options and click the right arrow
At this point plug your USB memory stick or SD Card into your computer and click Start. After a short while the wizard will detect any removable media with a minimum capacity of 4GB. You can choose the media you want to use from the pull-down menu and click Next
You will then be warned that all data on your USB memory stick or SD card will be deleted. If you are happy for this to happen click Next
The Backup Wizard will now create your USB memory stick or SD card recovery. The process may take sometime depending on the speed of your computer
Once the process has finished you will be asked to remove your device from the computer and click Finish. At this point it is advisable to keep it in a safe location along with the Recovery DVD

Useful Links
Repairs and Spares

All official service and support is handled by The Tech Guys (http://www.thetechguys.com/), if you laptop is covered under warranty then you need to contact them for repairs.

If your laptop is out of warranty then there are a number of other companies who do either repairs or supply spare parts, here are a selection -

TechnoMart - http://www.techno-mart.co.uk
DriveMyLaptop (replacement drives) - http://www.drivemylaptop.co.uk
Laptop Solutions UK - http://www.laptopsolutionsuk.co.uk

Accessories

There are plenty of internet sites that sell power cables, adapters, batteries, etc. for Advent laptops, here are just a selection -

MDS Battery - http://www.mdsbattery.co.uk
PartMaster - http://www.partmaster.co.uk

FAQ
Advent Recovery Backup Creator Tool - Software Update

Advent have released a software update for their recovery backup creator. This update, dated March 2009, increases the number of SD cards and USB memory sticks (pen drives) the software is compatible with, more information is available on The Tech Guys website[/webquote]
 

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Discussion Starter · #3 ·
Hi Byteman, Thank you very much for your help and support, I have managed to sort it out with the information you gave and it worked a treat, Keep up the good work and Thanks again. Andy
 

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Hi, Thanks for the nice comments- could you tell us what method did work? Was it the Up / Down arrow method that you select the Recovery with that did work?

Thanks!
 

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Discussion Starter · #5 ·
Hi, Yes it was the up/down arrow setup which fixed the problem, Easy when you know how,Glad someone has great computer skills, Thanks again and Merry Christmas. andy
 
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