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[SOLVED] Can receive but not send email / OE

4253 Views 23 Replies 6 Participants Last post by ~Candy~, May 30, 2004

JTERRY

Discussion Starter · Apr 16, 2004

I am using Outlook express 5.0 with IE 5.0 and I get the following error when trying to send an email --The connection to the server has failed. Account: 'wingwheel9', Server: 'smtp.juno.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I am able to receive however

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sekirt

· #4 · Apr 17, 2004

0x800CCC0E
(Can't find Host - cannot Locate Server and Failed to Connect - Cannot Connect to Server)

While this applies to Tiscali, it outlines all the things to check:
http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc0e.html

sekirt

BTW, we are maybe 12 miles from each other(?)

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sekirt

· #5 · Apr 17, 2004

Just a quick guess on my part....see what happens if you change it to:
smtp.juno.net

(Juno is owned by NetZero and I use .net for that).

sekirt

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sekirt

· #7 · Apr 18, 2004

Actually, I was thinking the first step was to check your settings from the link on that page:
http://www.tiscali.co.uk/help/email/oe_settings.html

Telnet may not work with Juno.

sekirt

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sekirt

· #9 · Apr 21, 2004

Net Zero offers tech support...would assume they offer the same deal thru Juno? Here is the page for NZ that describes the various support options:

http://www.netzero.net/support/support.html

Are you paying for Juno Internet Service or is it the free one? The free one will probably change, starting in June.

After June 1, 2004, if you are a NetZero Free member and you wish to use a dedicated e-mail program such as Outlook Express to send and receive your NetZero e-mail, you will need to upgrade to one of our premium services.

Is it the Juno email that is not sending? I have myrealbox POP3 email and do have it receiving and sending through Net Zero without a problem. Not sure what else to offer right now.

sekirt

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sekirt

· #13 · Apr 27, 2004

Good idea dtugg.
IE repair can be done from either location:
1) Go to Start. Click Run. Type: msinfo32
When it opens, Click Tools. Click Internet Explorer Repair Tool.

2) Control Panel. Add/Remove programs.

It may tell you that you can't repair, in which case you will have to reinstall. Settings/emails, etc; should be unaffected.

Do you have some other way of sending emails from that computer? It is possible that a firewall might be causing the problem. You could try turning off your firewall to check. When I had Sygate firewall, I had some similar problems and had to uninstall it and then reinstall it.

sekirt

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sekirt

· #15 · Apr 27, 2004

Perhaps you can extract it from the IE files (explained near the bottom of this MS sheet):

194177 - Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?kbid=194177

-or- check your email. Although I use IE 6, I believe that dll might be the same.

sekirt

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sekirt

· #22 · Apr 28, 2004

Let us know if AcaCandy got it right.

sekirt

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