[JTERRY]

I am using Outlook express 5.0 with IE 5.0 and I get the following error when trying to send an email --The connection to the server has failed. Account: 'wingwheel9', Server: 'smtp.juno.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I am able to receive however

 

[kiwiguy]

Can you confirm that you are connecting to Juno, and not via another internet provider (which would cause that error, to prevent "relaying")

Can you confirm your account name is wingwheel9 (as an account incorrect name will also cause this eror)

 

[JTERRY]

I checked both and everything checks out ok - what next?

 

[sekirt]

0x800CCC0E
(Can't find Host - cannot Locate Server and Failed to Connect - Cannot Connect to Server)

While this applies to Tiscali, it outlines all the things to check:
http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc0e.html

sekirt

BTW, we are maybe 12 miles from each other(?)

 

[sekirt]

Just a quick guess on my part....see what happens if you change it to:
smtp.juno.net

(Juno is owned by NetZero and I use .net for that).

sekirt

 

[JTERRY]

Thanks sekrit, Tried first suggestion and I connect to their email server and I can not type in USER as instructed, cannot type in anything - tried changing to net and no luck there either

 

[sekirt]

Actually, I was thinking the first step was to check your settings from the link on that page:
http://www.tiscali.co.uk/help/email/oe_settings.html

Telnet may not work with Juno.

sekirt

 

[JTERRY]

Checked out the link you suggested sekirt and all my settings were fine - I just wonder if it has something to do with juno. I appreciate your time on this matter.

 

[sekirt]

Net Zero offers tech support...would assume they offer the same deal thru Juno? Here is the page for NZ that describes the various support options:

http://www.netzero.net/support/support.html

Are you paying for Juno Internet Service or is it the free one? The free one will probably change, starting in June.

After June 1, 2004, if you are a NetZero Free member and you wish to use a dedicated e-mail program such as Outlook Express to send and receive your NetZero e-mail, you will need to upgrade to one of our premium services.

Is it the Juno email that is not sending? I have myrealbox POP3 email and do have it receiving and sending through Net Zero without a problem. Not sure what else to offer right now.

sekirt

 

[JTERRY]

I have the platinum / pay service thru Juno but their tech support charges a fee per minute for support. If I use Juno email I am able to send it's when I log on with Internet Explorer and try to send using Outlook Express I have the problem sending.

 

[dtugg]

I see this all the time. What OS is this? You're going to need to do a repair of IE believe it or not. Errrr, at least it's worked really well for me.

dtugg

 

[JTERRY]

Windows 98 - I will try your suggestion - Thanks for your help

 

[sekirt]

Good idea dtugg.
IE repair can be done from either location:
1) Go to Start. Click Run. Type: msinfo32
When it opens, Click Tools. Click Internet Explorer Repair Tool.

2) Control Panel. Add/Remove programs.

It may tell you that you can't repair, in which case you will have to reinstall. Settings/emails, etc; should be unaffected.

Do you have some other way of sending emails from that computer? It is possible that a firewall might be causing the problem. You could try turning off your firewall to check. When I had Sygate firewall, I had some similar problems and had to uninstall it and then reinstall it.

sekirt

 

[JTERRY]

Tried to repair IE and was unable to / msr2cenu.dll was missing - I went www.dll.com
and was unable to find it. I reinstalled ie and still had the same problem. Yes I can send email when loggon using junos software.

 

[sekirt]

Perhaps you can extract it from the IE files (explained near the bottom of this MS sheet):

194177 - Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?kbid=194177

-or- check your email. Although I use IE 6, I believe that dll might be the same.

sekirt

 

[JTERRY]

sekirt - thanks again - I ended up uninstalling and reinstalling ie 5.0 - still can not send

 

[~Candy~]

This may be a stupid question, but does JUNO mail support OE? Some mail servers don't want you to be able to send that way.

 

[~Candy~]

http://www.juno.com/support/errors/error553.html

 

[JTERRY]

AcaCandy when I downloaded the lastest version of Juno 7.0 outlook express 5.0 installed along with the update and does receive messages fine

 

[~Candy~]

I am using Outlook express 5.0 with IE 5.0 and I get the following error when trying to send an email --The connection to the server has failed. Account: 'wingwheel9', Server: 'smtp.juno.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I am able to receive however

Notice your error code on port: 25.

Are you trying to send Juno e-mail from another ISP or Internet connection?

If you are logged on to another ISP, you will be able to receive your Juno mail, but not send it. In order to send your Juno mail, you will need to log on to Juno by dialing an access number through our software. Port 25 (the port used for sending e-mail) is blocked to prevent spamming. What this means is that while you are connected to another ISP, you will be unable to send e-mail through our mail servers. This type of spam-prevention is common among many ISPs.

If you wish to send e-mail using another ISP or Internet connection, you will need to set up your e-mail program to use your ISP's outgoing mail server (SMTP). Contact your ISP's support department for more information.

Remember, you can always use Juno E-mail on the Web, which will work from any location around the world. You can access E-mail on the Web at http://webmail.juno.com