Tech Support Guy banner
Status
Not open for further replies.
1 - 5 of 5 Posts

·
Registered
Joined
·
208 Posts
Discussion Starter · #1 ·
I have 2 DVD burners and neither of them are recognized in Windows Explorer.
When I look in the Device Manager they show up but with an exclamation mark in a yellow circle to the left of the names of the burners. When I right-click on the name of a burner and click on Properties the Device status window says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I've tried the troubleshooter which tells me to Uninstall the device and then Reinstall it. This doesn't solve my problem. Do I need new drivers and if so where do I get them and how do I install them?

The burners are, as listed in the Device Manager:
BENQ DVD DD DW1620
SONY DVD RW DRU-800A

I assume this stems from recently updating the software for my graphics card (ATI All-In-Wonder 9600) but am not sure of that.

Any help would be most appreciated.
.....Gord
 

·
Registered
Joined
·
51,987 Posts
1. Click on START button, the click on RUN.

2. Enter REGEDIT and press Enter.

3. When REGEDIT starts, open up the following key:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/
{4D36E965-E325 -11CE-BFC1-08002BE10318}.

4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.

Or you can download this reg file to do the same thing.
 

·
Registered
Joined
·
208 Posts
Discussion Starter · #3 ·
THANK YOU!!!
I have no idea what that all means but it worked!! Thank you so much!
.....Gord
 

·
Registered
Joined
·
51,987 Posts
You can mark your own threads "solved" using the Thread Tools above.
 

·
Registered
Joined
·
25 Posts
Hi,
I am having the same issue with my DVD burner. It came on very suddenly with no changes to the machine. I am running Vista Home basic. Will the fix you reccomend in this thread work with Vista?

Thanks heaps,
Beagleboy
 
1 - 5 of 5 Posts
Status
Not open for further replies.
Top