[Guyzer]

I'm working on a friends Dell computer that is running Win 98. I installed AVG ver 7 and all was well. Once the system was rebooted after shutting off she can no longer send e-mail. Outlook Express shows that it is being sent and many hours later they are being returned as undeliverable. When they are in the process of being sent a AVG pop-up box displays but it's so quick I can't read what it displays. I set up a new client and set it as default. (orig was deleted by me ) I then sent another msg. to the same address as the senders and all went well. It was delivered as it was supposed to. I then re-booted the machine and the problem duplicated itself and I'm back to square one. I called her ISP (very reliable) and the tech mentioned they are starting to get quite a few calls because of AVG ( ver 7 only ) and haven't been able to pin down the problem. We went through the same steps creating new client, setting as default and exactly the same thing happened. Shows as being sent but it doesn't end up getting delivered. Anyone have any ideas?

 

[ezymony]

Disable the email scanner bring up the avg control box click on email scanner click properties disable plugin.

 

[Guyzer]

Disable the email scanner bring up the avg control box click on email scanner click properties disable plugin.

Just a stupid question. If I disable the plug-in will it stop scanning incoming e-mails? That would be scary.

 

[ezymony]

Yes but version 6 didn't have an email scanner personally i dont like it i disabled mine as soon as i upgraded. You just have to use common sense with your mail save and scan any attachments before you open them.

 

[Guyzer]

Yes but version 6 didn't have an email scanner personally i dont like it i disabled mine as soon as i upgraded. You just have to use common sense with your mail save and scan any attachments before you open them.

Thats a good idea but remember it's not my computer. This friend is not computer savvy at all and I know for a fact I couldn't trust her to scan attachments and I had to reinstall Windows because of a pile of viruses I couldn't get rid of. It seems I will have to go to plan "B" and tell her she will have to purchase Norton...yuk unless you have a different idea. What do you know about getting into the BIOS in a Dell Desktop ( model unknown at this time because I'm at home)? She likes the idea of installing XP and can afford the full ver so why not. That would resolve her immediate issue as well as others.

 

[dugq]

Have you thought about avast, its free and far better than avg and most commercial AVs in my opinion. It removed a virus which Norton had missed and its never let anything through. You can download it from www.avast.com.

To get into the bios normally press delete at start up, although it should tell you during boot if its anything different

 

[Guyzer]

Have you thought about avast, its free and far better than avg and most commercial AVs in my opinion. It removed a virus which Norton had missed and its never let anything through. You can download it from www.avast.com.

To get into the bios normally press delete at start up, although it should tell you during boot if its anything different

I'll try avast tomorrow night and see if that solves the problem. Thanks and I'll let you know how it goes. As far as pressing delete to get into the bios I tried that and it didn't work. I've never had the "pleasure" of working on a Dell before and always thought the only option was using the recovery disk they gave you, makes sense they would want to sell you another system. Then again I know there has to be a work around, just never had a need to find it till now.

 

[sekirt]

Scanning of email is not necessary, per the experts. He is discussing a different problem but includes the fact that it should be disabled. The very last paragraph on this page:
http://www.insideoe.tomsterdam.com/problems/errors.htm

Another possible reason for this error is anti-virus software that configures OE to use a local proxy for the SMTP server. Since scanning e-mail is not necessary to protect your computer, you should disable the e-mail scan in your anti-virus product, and then re-enter the correct name for your SMTP server.

And this from Steve Cochran...
Antivirus software invades the Outlook Express program to try and intercept
(incoming and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger
the destruction of an entire message folder or the entire message store,
when it attempts to remove a message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your antivirus software. You will still be protected against
infection. If you attempt to open a message attachment containing a
potential virus, then your antivirus software will recognize that your are
attempting to infect your system, and will block you from doing so. The
best practice on the user's part is to save an attachment to disk and then
scan it with the antivirus software prior to opening it. Messages opened
themselves (if you have the latest security updates from Windows Update)
will not infect your system -- only attachments.

You do not need additional email scanning on top of your system being
continuosly scanned by antivirus software, so turn off email scanning to
prevent destruction of your message store.

sekirt

 

[Guyzer]

Have you thought about avast, its free and far better than avg and most commercial AVs in my opinion. It removed a virus which Norton had missed and its never let anything through. You can download it from www.avast.com.

To get into the bios normally press delete at start up, although it should tell you during boot if its anything different

Removed AVG and installed Avast. Everything is working great. Looks like AVG could be causing some problems in Windows 98. Thanks for the tip. :up:

 

[~Candy~]

That's interesting. I'm running the newest versionof AVG on a 98SE system and everything is wonderful. I did notice that some of the last updates took a while longer.....but..........everything is good There was also some small update from 7 to 7.03, I think. I am running McAfee on this machine, so I can't check right now.

 

[Guyzer]

That's interesting. I'm running the newest versionof AVG on a 98SE system and everything is wonderful. I did notice that some of the last updates took a while longer.....but..........everything is good There was also some small update from 7 to 7.03, I think. I am running McAfee on this machine, so I can't check right now.

Ya you are correct about the upgrade. It's wierd but it didn't matter what I did it just kept bouncing the e-mails back. As stated, the ISP tech said they were starting to get quite a few calls on it.