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Discussion Starter · #1 ·
Hi,

When I put a disc in the computer's disc player, the audio and video playback is very crackly and stuttering. I really don't have any idea why, and it used to play just fine. Can anyone help me? If you do reply, please give clear instructions -- thanks! :)


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 9
Processor Count: 2
RAM: 893 Mb
Graphics Card: 3DP Edition v10.04 (Radeon Xpress 200 Series), 128 Mb
Hard Drives: C: Total - 147204 MB, Free - 111446 MB; D: Total - 5401 MB, Free - 2147 MB;
Motherboard: Intel Corporation, D102GGC2
Antivirus: Webroot SecureAnywhere, Updated: Yes, On-Demand Scanner: Enabled
 

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What type of discs or files are being played?

Try a different media player. KMplayer, MPC, and VLC are all free.

Based on the system specs, HD video playback can/will likely be limited.
 

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Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

Click the + in

Display Adapters

Sound Video And Game Controllers


What's listed in each heading? (exactly as you see it there)

The Intel D102GGC2 motherboard supposedly has integrated ATI graphics and Realtek audio.

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Have you checked the disi drive to insure it's not dusty or dirty?

Have you examined the audio/video discs to insure they're not scratched or smudged up?

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Discussion Starter · #4 ·
Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

Click the + in

Display Adapters

Sound Video And Game Controllers


What's listed in each heading? (exactly as you see it there)

The Intel D102GGC2 motherboard supposedly has integrated ATI graphics and Realtek audio.

---------------------------------------------------------

Have you checked the disi drive to insure it's not dusty or dirty?

Have you examined the audio/video discs to insure they're not scratched or smudged up?

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Thanks for your reply.

OK, under Display adapters, it says: 3DP Edition v10.04 (Radeon Xpress 200 Series)

Under Sound/Video/Game controllers:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Media Control Devices (yes, it has this twice)
Realtek High Definition Audio
Video Codecs

And yes, I've checked and it's not that the player or discs are dirty.
 

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Double-click the

3DP Edition v10.04 (Radeon Xpress 200 Series)

Realtek High Definition Audio


entries to open their properties window, then click the "Driver" tab.

What's listed for each one for driver date and driver version?

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Go here to download and run the DirectX web installer.

It should detect and install the necessary multimedia files.

After it's finished, restart the computer if you're prompted to.

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Discussion Starter · #6 ·
OK.....ATI Radeon Xpress 200:
Driver Date: 1/15/2006
Driver Version: 8.22.0.0

(this is what I'm getting after running the DirectX web installer. I did what you suggested, then tested a DVD in the hard drive, and there is no difference in the playback {i.e. still just as bad} ). Darn! Got any more suggestions?
 

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Wow, dvk01! That worked! Thank you so much! : )
glad to help
it is such a common problem, I am surprised that it isn't more publicly documented and it is always my first try to fix anything like this
It is a safe fix because it either resets the pio/dma mode or finds nothing & does nothing and we can then look for other causes, but in my experience it works in about 70% of cases with a stuttering DVD/CD or slow hard disc on XP & Vista
 
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