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(Solved) Acrobat Rrader Problem

6101 Views 15 Replies 5 Participants Last post by eddie5659, Dec 30, 2003

BML

Discussion Starter · Sep 2, 2003

I have Acrobat Reader on my system, version 5.0. Whenever I want to open a pdf document on a webpage acrobat starts right up, but if I close that browser window and then later want to open another pdf web page, the browser freezes. I have to ctrl+del and close it from task manager.

Also, I have noticed that the process called acro32.exe does not close when i go away from that pdf document/web page. that might be why it is freezing the next time I go to open a pdf online.

Is this a bug in the Internet Explorer or Acro Reader program? I thought the great thing about it was that having acrobat on your system you can open any pdf document on a webpage without having to save it and then open Acrobat and open the document locally.

bruce

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1 - 16 of 16 Posts

brendandonhu

· #2 · Sep 2, 2003

I have always had probs with Acrobat Reader when I open a PDF directly from a webpage, but updating to the latest version seems to have fixed these bugs.

What versions of Internet Explorer and Acrobat are you running?

Triple6

· #3 · Sep 2, 2003

This happened to me a few times with Acrobat Reader 5.0 I have since upgraded to 6 and it works fine now. Uninstall all previous versions(from Add/Remove Programs) and install the latest from the net.

BML

Discussion Starter · #4 · Sep 2, 2003

My Internet Explorer is v. 6.0.2600. I did not realize there was a new version of Acro. Reader. I will download it tonight and try it out and report back the results.

bruce

BML

Discussion Starter · #5 · Dec 9, 2003

Ok, I know it has been a long time since my last post....but I did download the newest Acrobat Reader and installed it. The problem still exists.

Basically, whenever I click on a pdf in a web page to open Reader, the Reader application does not close when I close the browser or go away from that pdf page. And, if I try to open another pdf some time later, it usually freezes the browser up so i have to go to the task manager and click to terminate the Acro.exe, and then I can open the pdf normally - Acrobat Reader opens again.

The acro.exe is showing a usage of memory which i dont need after i am done with the pdf document. How do i get it to terminate and close when i am done?

My IE version is 6.0.2600 with all updates installed. Acrobat now is the current version.

eddie5659

· #6 · Dec 12, 2003

Hiya

Does the actual pdf load up in the browser, or does it just freeze, without bringing it up?

Also, which version of Windows are you running?

You may want to check these out:

Troubleshoot system errors or freezes (Windows XP)

Troubleshoot system errors or freezes (Windows 2000)

Troubleshoot system errors or freezes (Windows Me)

Regards

eddie

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BML

Discussion Starter · #7 · Dec 12, 2003

yep, the pdf does load right up. the first time. If I close that one, and then later go to open another, the browser will freeze and it will not load until I go into task mgr and shut Acro32.exe down.

i use windows xp home.

that adobe troubleshooter looks like it is for the full version of acrobat 6.0 but I do not have that - only the Acrobat Reader.

eddie5659

· #8 · Dec 13, 2003

Okay

Done some digging at Adobe, and as you can't link to their pages (have to be a member), I''ve copied pasted some stuff.

Now this is for Acobat Reader 6, but it may work for the free version:

1. Uninstall Reader 6.

2. Use the Export function in the registry editor to backup your registry.

3. Find the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Acrobat.exe

4. Change the text Acrobat.exe to Acrobat.exeold

To do this, rightclick on the Default on the right, and choose Modify.

5. Install Reader 6.

6. Try to view a PDF.

For some reason not everyone has the key mentioned in this procedure. If this is the case for you, substitute the following for steps 3 and 4:

3. Find the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe

4. Change the text Exe to OldExe

----

Now, I have the free version on my pc, XP also. I have this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe

So, you may want to try renaming that AcroRd32.exe to AcroRd32.old

Back up the Registry first:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/199762382617

If it doesn't work, just restore that key. You can always do it manually, if need be.

eddie

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BML

Discussion Starter · #9 · Dec 28, 2003

I just tried this, and I do not have ANY of those keys in my registry after uninstalling AcroRd32.exe (acrobat reader 6 free version)

eddie5659

· #10 · Dec 28, 2003

Do you have any other version of Acrobat installed, as in 5 etc?

eddie

BML

Discussion Starter · #11 · Dec 29, 2003

No. I had the previous one but un-installed it before going to the current one. There were no registry keys left after un-installing 6 and before re-installing it.

eddie5659

· #12 · Dec 30, 2003

It may be thinking that it's opening into an existing page. Just doublecheck that this is the same:

If you want the browser to open PDF files in a separate Acrobat window, configure the browser to use Acrobat or Adobe Reader as a helper application. Then, when you select a PDF file in IE or AOL, the browser opens the PDF file in an Acrobat window instead of the browser window.

To configure the browser to use Acrobat 6.0 or Adobe Reader 6.0 to open PDF files:
1. Exit from IE or AOL.
2. Start Acrobat or Adobe Reader.
3. Choose Edit > Preferences.
4. Select Internet in the list on the left.
5. Deselect Display PDF in Browser, and click OK.
6. Restart IE or AOL.

Note: The next time you select a link to a PDF file, the browser may prompt you to open or save the file. If you choose to open the file, the browser opens the file in the helper application that you specified. If you choose to save the file, the browser downloads the file to the hard disk.

http://www.adobe.com/support/techdocs/98fe.htm

If that is still having problems, you may want to try the part at the top of the document, about Configuring the Browser to Open PDF Files within the Browser Window, just to make doublesure.

If no joy, let us know

eddie

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BML

Discussion Starter · #13 · Dec 30, 2003

Yeaaaahhhhh! That's it! :up: I deselected "open pdf in browser window" and then it opens a PDF linked from the web into the Acrobat window, not IE. And when I close it, acro32.exe shuts down and is removed from the task mgr Processes!

I think it was causing the freeze because since it opened in the browser the document must have stayed in the browser cache when i navigated away from it, not allowing it to properly close.

Thanks so much, eddie (and everyone else!)

eddie5659

· #14 · Dec 30, 2003

Thats great to hear

Also, its nice to solve threads that have been open for so long, too

Happy surfing

eddie

brianF

· #15 · Dec 30, 2003

Thanks eddie, been following this one as my wife's dell had the same problem, hopefully this will fix her's also
New you would find the answer

eddie5659

· #16 · Dec 30, 2003

Let's hope so, brian. If not, I'll keep on digging

eddie

1 - 16 of 16 Posts

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