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Solved: Acer Aspire 5315, only local access to router, no internet

5601 Views 8 Replies 2 Participants Last post by  TerryNet
Hi,

I've just got a new router I can't access the internet on my laptop. The laptop has local access to the router, and I have no problem connecting other devices to the internet through the router.

The laptop is an Acer Aspire 5315.

I'm not very technologically minded, so any really basic instructions for things I can try would be greatly appreciated!

Thanks in advance!
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Windows IP Configuration

Host Name . . . . . . . . . . . . : Tracey-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : default

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1F-E2-A1-D2-48
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . :fe80::a9ac:61c4:cf4b:509d%11(Preferred)
IPv4 Address. . . . . . . . . . :192.168.1.59(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 26 August 2013 09:56:17
Lease Expires . . . . . . . . . . : 28 August 2013 09:58:38
NetBIOSs over Tcpip. . . . . . . . :Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS suffix . : default
Description . . . . . . . . . . . : isatap.default
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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When connected directly to the router by ethernet cable:


Windows IP Configuration
Host Name . . . . . . . . . . . . : Tracey-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : default
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1F-E2-A1-D2-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1E-EC-4D-23-2F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f085:f4d0:3b6f:a212%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 26 August 2013 12:54:11
Lease Expires . . . . . . . . . . : 28 August 2013 12:54:10
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : default
Description . . . . . . . . . . . : isatap.default
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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The following was put together mostly by etaf with a little help from me.

------------------------------------------------------------------------
Atheros Wireless Adapter - AR5007EG & AR5007
Over the last four or so years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

Windows XP:- A driver update has resolved the issue
Windows 7 :- No conclusive results for a fix

The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
Please post back a reply here, and let us know if that works or does not work.

Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver."

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

--- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

--- 4) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
- see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

AR5007
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

AR5007EG
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

Drivers for the other windows operating system
http://www.atheros.cz/atheros-wireless-drivers.php
You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
Now click on the blue tick mark in the column under your windows version.
This will open another page for that particular adapter and that windows version.

Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

------------------------------------------------------------------------
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Logged in to the router (when connected by ethernet cable - I couldn't log in to the router while connected wirelessly) and disabled the wireless security. The laptop then WAS able to connect wirelessly to the internet.

I also clicked on the wireless adapter in the Device Manager and it searched for the driver and apparently is up to date.


Should I still download one of the drivers mentioned anyway?



Thanks for your help with this.
Should I still download one of the drivers mentioned anyway?
Yes; by now most of these problems are fixed by one of the drivers referenced. HP in particular, I think, has the proper drivers for their laptops.
I tried downloading and installing drivers from the links mentioned and all I got was toolbars installed on Firefox and 'Windows powershell ISE' installed?

Is there then something else that I need to do that I'm missing??
OK, finally working!

I think I was clicking on the wrong spammy download link, bit finally got the right one and downloaded the driver and unzipped the files to my desktop.

Then went to Control Panel > Device Manager > Network adapters > Right-clicked on Update driver software, and directed it towards the desktop and it automatically updated.

After I restarted the computer it connected straight away!

Thanks for the help.
You're welcome. :)
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