Tech Support Guy banner
Status
Not open for further replies.
1 - 19 of 19 Posts

·
Registered
Joined
·
487 Posts
Discussion Starter · #1 ·
I just installed Windows 2000 last week. It's a dual-boot os with Windows 98SE. I do have 2000 on a separate partition operating under compressed NTFS. But for the last 3-4 days my computer has been locking up. Everytime when I leave it for awhile I come back and can't do anything. No cntl-alt-delete, no nothing. I have to do a hard boot. I ran defrag, norton utilities and still cannot figure out what it is. I know it must be some sort of conflict. I'm using a Logitech scroll mouse with updated drivers for 2000. I have a feeling it has something to do with the mouse. Please help. I need to run 2000 for my business.
 

·
Registered
Joined
·
8,974 Posts
If you feel it is the mouse I would change the driver to use a Windows standard PS/2 driver. I would also run DRWATSON it may capture the problem so you have more to work with.
 

·
Registered
Joined
·
9,396 Posts
how much ram have you installed? and in what order.....ie:size of ram-chips....pc100/133......and how many of your slots are you using?
it dosent sound like your scrollmouse could lock you out like this.
i had the same thing happen when i 1st set-up the dual-boot o/s,and it was my ram configuration.
post back.
 

·
Registered
Joined
·
51 Posts
Try turning off the computers power saving mode or sleep mode. Sometimes computers go into sleep mode and they cannot be woken up. Good luck with it.
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #6 ·
I am running a gig AMD and I did download sp2. I also shut off the hybernate function. I am running 288 ram. Not sure if it's pc133 or 100 but it's a 256 card and a 32 meg card.
 

·
Super Moderator
Joined
·
46,557 Posts
Some things you might check;
Remove the 32 Meg chip and see if the problem is still there.
Check the event viewer to see if there is a problem.
If you have a lot of programs / services running try disabling some of them to see if it corrects the problem.
Have you loaded the drivers for your motherboard / chipset? Win2k does not have a lot of support for non Intel chipsets.
I had the exact problem you describe and downloading the sp from ms did not work, I acquired sp2 on cd and that did it, no more going to sleep and not waking up.
I use the same mouse [Logitech wheel mouse] I just use the driver that comes with win2k. All of the functions work so you might try using the standard win2k driver.
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #8 ·
Ok, I installed the drivers for the motherboard. I didn't uninstall the mouse because there are features that aren't offered with the standard windows driver. Now where could I get a copy of the SP2 drivers?
 

·
Registered
Joined
·
328 Posts
Originally posted by sgl1
Ok, I installed the drivers for the motherboard. I didn't uninstall the mouse because there are features that aren't offered with the standard windows driver. Now where could I get a copy of the SP2 drivers?
hey there

Just recently I did a dual boot. Man, it took awhile. Regarding your Service Pack 2, just goto Start, Windows Update, and click on Products Update. I hope you have cable or dsl speed cuz it took awhile for me to download. Anyway, there you should see a list of what's recommendated and software picks of the month.
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #10 ·
Well I had enough and reinstalled windows 2000. I installed sp2, and it didn't do a damn thing. So now I'm gonna be careful and download one thing at a time and see what causes this freeze. Sheesh, I don't even have that problem with 98. Microsoft is a joke!
 

·
Registered
Joined
·
328 Posts
ok...Since you have a dual boot and have no problems in Win98 then it's the software problem in WIN2K. I think it's important of how the order of installation goes. I used to have a lock-up problems w/ 2 of my systems here and they both had lock-up problems. Until I reformat and installed everything in a different way and that got rid of the lockups. I also redid my friend's PC last week and he hasnt had any lockups and BSOD since then.

Here is the order of how I installed them:

1. Install the NIC in slot 4 or 5 (not the driver)
2. Install WIN2K
3. Install all your motherboard drivers
4. then install your NIC driver if it hasnt been provided by WIN2K
5. Install Service Pack 2
6. Update the OS and install IE6 using Windows Update
7. Install Direct 8.1x
8. Install Sound card and its driver Slot 3(i'm using onboard here)
9. Install the Video driver last.

It was very tempting for me to install the video right after the mobo drivers cuz I wanted a better resolution to proceed. That gave me lockups and BSOD. I've learned that you gotta stick w/ the low resolution for awhile to get no problems. Well, anyway, it worked for me.

by the way, what are your specs? it makes a difference using geforce and ati cards. I heard that if you use ATI, install the Sound card AFTER the mobo drivers.

Anyway, good luck.
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #12 ·
Originally posted by KrzyPrk
ok...Since you have a dual boot and have no problems in Win98 then it's the software problem in WIN2K. I think it's important of how the order of installation goes. I used to have a lock-up problems w/ 2 of my systems here and they both had lock-up problems. Until I reformat and installed everything in a different way and that got rid of the lockups. I also redid my friend's PC last week and he hasnt had any lockups and BSOD since then.

Here is the order of how I installed them:

1. Install the NIC in slot 4 or 5 (not the driver)
2. Install WIN2K
3. Install all your motherboard drivers
4. then install your NIC driver if it hasnt been provided by WIN2K
5. Install Service Pack 2
6. Update the OS and install IE6 using Windows Update
7. Install Direct 8.1x
8. Install Sound card and its driver Slot 3(i'm using onboard here)
9. Install the Video driver last.

It was very tempting for me to install the video right after the mobo drivers cuz I wanted a better resolution to proceed. That gave me lockups and BSOD. I've learned that you gotta stick w/ the low resolution for awhile to get no problems. Well, anyway, it worked for me.

by the way, what are your specs? it makes a difference using geforce and ati cards. I heard that if you use ATI, install the Sound card AFTER the mobo drivers.

Ok here's the deal. I have no idea what NIC,BSOD and MOBO are! What I've done so far is reinstalled 2000. I didn't format because I converted to NTFS and to switch back you have to repartition and it's a pain so I just installed a fresh copy of 2000. Next I installed the dial up networking to allow me on the net then installed Norton 2002 and updated my virus patches. Now I am about to install the motherboard drivers. As for installing IE 6 I read on CNET that most users were not happy with it so I am using IE 5.0 or 5.1, whatever is on 2000 standard. Here is a breakdown(as best as I know) of my system:

1. AMD 1 gig thunderbird processor
2. Hercules Muse XL soundcard
3. Jaton Nvidia Riva TNT2 64 32 meg video
4. Pc133 288 meg ram. 1 256 card, 1 32 card
5. Maxtor 5400 30 gig HD
6. WD 5400 2.5 gig HD
7. Lucky Star motherboard
8. Logitech scrolling mouse
7. Plextor burner
8. OEM 50x cd

Let me know if you need further information. I have the Sandra diagnostic utility I can install that can tell me just about everything about this machine.
 

·
Registered
Joined
·
328 Posts
NIC = Network Interface Card (Ethernet card)
BSOD = Blue Screen Of Death ..you know the BLue Screen errors
Mobo = short for motherboad

I believe if you download IE6, Direct 8.1x and the others after a fresh install, you wont have any problems. Before I redid my 2 systems I upgraded to Direct 8.1x and starting having all sorts of problems. Errors here and there. It may be the same for IE6 which I havnt done.

As for your Norton 2002 Anti-Virus, I would install that last because it may interfere w/ the installations. :)

Oh, I take that you use a modem?
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #14 ·
Well, it froze on me again! And all I had installed was Norton 2002, Google toolbar, Logitech mouseware, liveupdate(Norton), and these security updates, or hotfixes, as they are named in the add/remove list. I had also downloaded DirectX 8.1 but hadn't restarted yet. But the newest thing I had downloaded were the security updates before this happened. Before there were no freezes. I am not getting BSOD but rather the mouse stops moving and thats it. I cannot do anything but hard boot to restart. It even happened on the password screen before I had reinstalled if that gives you any idea as to what's causing this. I'm uninstalling the security updates to see if that helps. At this rate, all the security in the world doesn't matter if I can't keep the damn thing running!!!!
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #15 ·
Well, I don't think it's the mouse. I think it's the security updates. At least I hope. Hasn't locked yet after I uninstalled 3 of them. We'll see.........
 

·
Registered
Joined
·
328 Posts
As you mentioned earlier. Try installing your system w/o your mouse driver. That's if you're gonna make another attempt of reinstalling again.

Another, I think it's important to reboot almost every installed software that you download for ie: Direct 8.1x. I've read that in an article somewhere. Sorry, that I dont have that link. ok..good luck again.
 

·
Registered
Joined
·
487 Posts
Discussion Starter · #17 ·
Well took out the mouse drivers and nada'! Do you think it could be the fact I have both os' on the same drive(but different partitions) and I'm running 98 under Fat32 and 2000 under NTFS?
 

·
Registered
Joined
·
5 Posts
I don't have an answer but I doubt it is your mouse.

If you search the web for people complaining about win2k freezing you can see people with all kinds of configurations experiencing the same problem.

I also have this problem.

I experience the freezing most often when I am in MSWord, or when I am actively connected to the net through my high-speed 1meg phone modem.

I have also had w2k freeze on start-up before the login screen appears.

I felt w2k was more solid when I first installed as a dual boot system with my win98se. I started to experience problems a few weeks after and now I seem get it more frequently. Yesterday it froze twice in 30 minutes.

I still find w2k a lot better than 98 but I would like to see this fixed.

Could not find anything on the MS web site about this.
Some people suggest it may be the system overheating, or the power saving features but this is not the case for me.

I have a 1 gig pIII system with a Jetway motherboard, with a single 512M of 133 ram. I have a sound card but am using the build in video driver from the mobo.
At one point I thought it might be related to Zone Alarm but I don't think so now.
 
1 - 19 of 19 Posts
Status
Not open for further replies.
Top