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slowness of computer

3500 Views 37 Replies 4 Participants Last post by  Rollin' Rog, 
B
Hi cookiegal,

Please find attached hijckthis log. Hopefully this will pin point the problem I am facing at the moment. Thanks for your help.

birdman

Logfile of HijackThis v1.99.1
Scan saved at 8:54:26 AM, on 1/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CyberLink\PowerCinema\PCMService.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Adrian\LOCALS~1\Temp\Rar$EX00.047\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freewebs.com/archbase/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\CyberLink\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [Drivers for Internet Explorer] C:\WINDOWS\accesweb.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [PCShowBuzz] C:\Program Files\inKline Global\PCShowBuzz\PCShowBuzz.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Search - http://bar.mytotalsearch.com/menusearch.html?p=CPXXXXXX59
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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Cookiegal
Before you proceed with these instructions, please move HijackThis into a separate folder of its own in program files or my documents but not in the temporary files, so that it can create proper back-ups which can be restored, if necessary.

You do have an infection so please do the following:

Download AVG Anti-Spyware from HERE and save that file to your desktop.

When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.

  1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double click it to launch the set up program.
  2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
  3. On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button. The update will start and a progress bar will show the updates being installed.
  4. Once the update has completed, select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  6. Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close AVG Anti-Spyware. Do Not run a scan just yet, we will run it in safe mode.
  1. Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.

    IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process:
  2. Launch AVG Anti-Spyware by double clicking the icon on your desktop.
  3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  4. AVG will now begin the scanning process. Please be patient as this may take a little time.
    Once the scan is complete, do the following:
  5. If you have any infections you will be prompted. Then select "Apply all actions."
  6. Next select the "Reports" icon at the top.
  7. Select the "Save report as" button in the lower lef- hand of the screen and save it to a text file on your system (make sure to remember where you saved that file. This is important).
  8. Close AVG Anti-Spyware and reboot your system back into Normal Mode.

Please go HERE to run Panda's ActiveScan
  • You need to use IE to run this scan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on My Computer to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report

Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
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Cookiegal
Reset your ActiveX security settings like so... Go to Internet Options > Security > Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.


Then try running Panda again and be sure to accept the ActiveX control.
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Cookiegal
Please unzip HijackThis and place it in a permanent folder of its own, preferable Program Files.

Download WinPFind.exe to your desktop and double click on it open it and then select “extract” to extract the files. This will create a folder named WinPFind on your desktop.

Start in Safe Mode Using the F8 method:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.

Double click on the WinPFind folder on your desktop to open it and then double click on the WinPFind.exe file to start the program.

  • Click “Configure scan options”
  • Under “Run AdOns” select the following:
    • Policies.def
    • Security.def
  • Click “apply”
  • Click "Start Scan"
  • It will scan the entire System, so please be patient and let it complete.

When the scan is complete reboot normally and post the WinPFind.txt file (located in the WinPFind folder) back here along with a new HijackThis log.
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Cookiegal
Click on "manage attachments" and then "browse" to the file on your computer and "upload" it and then submit your reply.
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Cookiegal
Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually
  • Instead of Windows loading as normal, the Advanced Options Menu should appear
  • Select the first option, to run Windows in Safe Mode, then press Enter
  • Choose your usual account.
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to the clipboard ready for posting back on the forum).
  • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
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Cookiegal
Go to the following link and upload each of the following files for analysis and let me know what the results are please:

http://virusscan.jotti.org/

C:\WINDOWS\system32\EF641C8E9A.sys

Click Here and download Killbox and save it to your desktop but don’t run it yet.

Rescan with HijackThis, close all browser windows except HijackThis, put a check mark beside these entries and click fix checked.


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freewebs.com/archbase/index.htm

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [Drivers for Internet Explorer] C:\WINDOWS\accesweb.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O8 - Extra context menu item: &Search - http://bar.mytotalsearch.com/menusea...l?p=CPXXXXXX59


Then boot to safe mode:

How to restart to safe mode

Double-click on Killbox.exe to run it.
  • Put a tick by Standard File Kill.
  • In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time:

    C:\WINDOWS\system32\wodfamoh.dll
    C:\WINDOWS\accesweb.exe

  • Click on the button that has the red circle with the X in the middle after you enter each file.
  • It will ask for confirmation to delete the file.
  • Click Yes.
  • Continue with that procedure until you have pasted all of these in the "Paste Full Path of File to Delete" box.
  • Killbox may tell you that one or more files do not exist.
  • If that happens, just continue on with all the files. Be sure you don't miss any.
  • Next in Killbox go to Tools > Delete Temp Files
  • In the window that pops up, put a check by ALL the options there except these three:
    • XP Prefetch
    • Recent
    • History
  • Now click the Delete Selected Temp Files button.
  • Exit the Killbox.

Boot back to Windows normally and post another HijackThis log please.
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Cookiegal
How are things running?
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Cookiegal
What did Spybot and Ad-Aware find?
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Cookiegal
Most are MRUs which are just Most Recently Used and are not harmful. You really should turn off scanning for those.

Did you have Ad-Aware and Spybot delete everything they found?

Download ComboFix to your Desktop.

Reboot to Safe mode:

Restart your computer and begin tapping the F8 key on your keyboard just before Windows starts to load. If done properly a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.

Perform the following actions in Safe Mode.
  • Double click combofix.exe and follow the prompts.
  • When finished, it will produce a log for you. Post that log and a new HijackThis log in your next reply
Note: Do not mouseclick combofix's window while it's running as that may cause it to stall
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Cookiegal
Download GMER from: http://majorgeeks.com/download.php?det=5198

Save it somewhere safe & unzip it to desktop.

Double click the gmer.exe to run it and select the rootkit tab, press scan and when it has finished press save and copy the log back here please.
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Cookiegal
Click here to download Silent Runners.
  • Save (do not choose ‘open’) it to the desktop.
  • Run SilentRunners by double clicking the "SilentRunners" icon on your desktop.
  • You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
  • Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.
*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
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Cookiegal
I'm not seeing anything to account for the slowness.

How old his this computer?

How many user accounts are there?

How much RAM is installed?
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Cookiegal
Let's take a look at the event viewer to see if there are any errors being logged.

Go to Start - Run - type in eventvwr.msc and click OK. Look under "system" first and then "application" to see if there are any recent errors in red and if so, double click on it to open it and then click on the icon that looks like two pieces of paper. That will copy them to the clipboard. Then paste them here please.
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Cookiegal
Thanks Rog. ;)
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