[flavallee]

Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

You should get rid of AVG Antivirus and AVG Tune-Up.
Using both is going to cause various issues.
Stick with Windows 10's built-in Windows Defender Security Center.

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[flavallee]

Your laptop appears to have a 1 TB(931 GB actual capacity) hard drive.
It also appears to have an external 500 GB(465 GB actual capacity) hard drive and an external 1 TB(931 GB actual capacity) hard drive connected to it.
Is that correct?

Your laptop's hard drive appears to be about 92% full.
I'm guessing it's full of installed apps or personal data or both.
A too-full hard drive can cause various issues.

Whoever you talked to or bought that laptop from at Curry's gave you a big sales pitch and sold you a bill of goods.
AVG is one of the worse antivirus apps to use with Windows 10, and its tune-up app can wreck any Windows operating ssytem.

It's my guess your laptop is infested with malware, spyware, etc..
There are third-party security tools to deal with it, but I'm not authorized to help you in the "Virus & Other Malware Removal" section, so you need to wait for a trained specialist to jump in.

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[flavallee]

Hard Drives: C: 907 GB (73 GB Free); E: 465 GB (100 GB Free); G: 931 GB (709 GB Free)

According to your TSGSIU log in post #4, this is the status of the 3 hard drives in your laptop:
C: internal hard drive - 92% full
E: external hard drive - 78% full
G: external hard drive - 24% full

If you've been using AVG Tune-Up for over a year without causing any issues, you've been lucky.
Blindly using "tune-up" type apps can wreck a Windows operating system.

Windows Defender Security Center is not a "tune-up" app like AVG Tune-Up.
It's the built-in antivirus app that comes as part of Windows 10.

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[flavallee]

If you uninstalled AVG from your laptop, you need to use its removal tool afterwards so it can find and remove any leftover files and registry entries from AVG.
Once a third-party antivirus app has been removed from Windows 10, its built-in Windows Defender Security Center app should automatically enable itself.
If it's not enabled, it should alert you how to do it.

Whoever at Curry's told you that keeping personal data in an external hard drive will slow down your laptop doesn't know what he's talking about.
Keeping personal data in an external hard drive serves 2 purposes:
1. It creates a backup copy of your laptop's personal data.
2. It allows you to remove personal data from your laptop so its hard drive can have more free space.

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[flavallee]

You're welcome.

You need to wait until a malware removal specialist jumps in to help you.
This site is very busy, so you may have a long wait.

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