Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Slow Boot and Frozen Desktop

3320 Views 23 Replies 3 Participants Last post by blues_harp28, May 14, 2017

Reboot Camper

Discussion Starter · Apr 27, 2017

Hello everyone,

After enjoying my Toshiba Satellite a665 laptop for five years suddenly there is a major problem with booting. It is terminally slow and when eventually the desktop appears I wait for icons to slowly come up. As soon as I click on an icon it fails to respond.

In Safe Mode it is a bit better but also there are problems at times with logging off which also stalls.
I've run a Malwarebytes scan in Safe Mode which shows nothing. These symptoms started a day after some automatic updates were installed. I did note that the install was incomplete and the computer rebooted.

At present I am hoping it is a case of corrupted data in boot or registry but do not know how to diagnose.
The HDD seems to work but there may be some data recovery issues causing the computer to lag. It is unusable at present and some of the settings on my programs have been skewed up.

Anyone give me some advice and/or tools to check the system safely before I take it to the repair shop?
It does seem to be completely and utterly bricked up for some reason beyond the usual slow processor issues.

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1 - 20 of 24 Posts

blues_harp28

· #2 · Apr 27, 2017

Hi, run System File Checker.
Click on Start - Search - Type cmd
Right click on cmd.exe - select Run as Administrator.
At the Command Prompt - Type
sfc /scannow
Press Enter.
Let it run to completion - but do not close the cmd window.
To save the log file.
Copy and Paste the following in Command Prompt.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
Press Enter
On your desktop you will see a text file called sfcdetails.txt
It may take 2-3 times of running for all files to be checked and replaced-repaired.

http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista
======
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe

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Reboot Camper

Discussion Starter · #3 · Apr 29, 2017

Thank you very much. Looks good.

I am reading through the tutorials carefully. I will perform the System File Checker from Safe Mode. First, I need to allocate a time when I am not so busy and can concentrate. Furthermore, I do not have a back up copy of Windows but just homemade Repair disks which are not dependable. I have backed up most of my files onto external hard disk.

It may be a few days before I get back on this.

I will also post what I can hoping that it is not a hardware problem in which case I won't be able to.

Thanks again for the help

blues_harp28

· #4 · Apr 29, 2017

As with most things pc related it is a process of elimination.
You raise the possibility of a hardware problem.
I would also run a hard drive test.
SeaTools for DOS tutorial - ISO to CD
Download ISO file>burn to a DVD>start the pc from the DVD.
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

https://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit

http://www.tacktech.com/display.cfm?ttid=287

TonyB25

· #5 · Apr 29, 2017

It's a really old computer. Why not get a new one?

Reboot Camper

Discussion Starter · #6 · Apr 30, 2017

Thank you Blues Harp
Tony, I live in Japan and there are the compatibility issues of buying a computer here. But thanks for your input.

Reboot Camper

Discussion Starter · #7 · Apr 30, 2017

Hello again Blues Harp,

I completed the sfc/scannow. The report states, "Windows did not find any integrity violations". I got the full sfcdetails textfile. How would you or I intepret the results? If you require posting here please tell me a preferred format.

Thanking you

blues_harp28

· #8 · Apr 30, 2017

Reboot Camper said:
Hello again Blues Harp,

I hope all goes well.

Reboot Camper

Discussion Starter · #9 · May 3, 2017

Here's my system info:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 4026 Mb
Graphics Card: NVIDIA GeForce GTS 350M, 1024 Mb
Hard Drives: C: 584 GB (441 GB Free);
Motherboard: TOSHIBA, NWQAA
Antivirus: Malwarebytes, Disabled

blues_harp28

· #10 · May 3, 2017

Malwarebytes is not an anti-virus program.
Do you have one installed - have you scanned your pc with it?

ESET online virus scan.
http://www.eset.com/us/online-scanner/
Click on 'free one-time scan with ESET Online Scanner'
Let it do a full scan of your pc - remove all found threats.
Post the log files - they can be found here.
C:\Program Files\ESET\EsetOnlineScanner\log.txt
======
Download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

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Reboot Camper

Discussion Starter · #11 · May 3, 2017

Hi, I already have ESET installed. My version is in Japanese. It seems to be current but I'll check and see if it has been updated. After doing this I will do as instructed above.

I notice that my MS Office and some device settings have been screwed up.

blues_harp28

· #12 · May 3, 2017

Ok - update us when all is done.

TonyB25

· #13 · May 3, 2017

Reboot Camper said:
Thank you Blues Harp
Tony, I live in Japan and there are the compatibility issues of buying a computer here. But thanks for your input.

Not sure what this means.

Running programs, cleaners, scanners. That won't make it much faster. The computer is really old.

Reboot Camper

Discussion Starter · #14 · May 4, 2017 (Edited)

Working in Safe Mode.

Ran the above ESET scan. Found 2 infected files and removed. Cannot locate the logfile. Set the Show hidden files, folders and drives. Set the index but cannot find it.

(My original ESET valid until 2019 has been disabled on this computer but seems OK on other one.)

Apart from that, here's Security check logfile:

Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Malwarebytes
ESET Smart Security 9.0.408.0
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java version 32-bit out of Date!
Adobe Reader XI
Google Chrome (57.0.2987.133)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

I tried to turn on Windows Security Center but was told it could not be started. But I am in Safe Mode of course and limited to basic use.

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Reboot Camper

Discussion Starter · #15 · May 4, 2017

I am already aware that there are a lot of people asking for help. And I am conscious of the invaluable help sites English speaking techguys provide. Yes, just getting a new one - but this is an otherwise brilliant laptop in every way.

blues_harp28

· #16 · May 4, 2017

ESET scan. Found 2 infected files and removed. Cannot locate the logfile.

You have checked here?
C:\Program Files\ESET\EsetOnlineScanner\log.txt

(My original ESET valid until 2019 has been disabled on this computer ..

Did you disable ESET for some reason - or are you unable to turn it on?

Windows Security Center service is not running! This report may not be accurate!

It is possible that your pc is still infected and that is the reason for the security service not starting and some of the other problems you are having.

What happens when you try and start the pc in normal mode?

You may need to have your pc checked by one of our virus and malware experts in the virus/malware forum.

Reboot Camper

Discussion Starter · #17 · May 5, 2017 (Edited)

I did not deliberately turn off ESET. It is inactive and although installed somewhere is non functioning. From the first time I booted up after the issue ESET failed to start up.

The first day of problem I started in Safe Mode and tried misconfig in Start/Search > file not found. I then went into System Configuration from my tools and then disabled everything. I rebooted intending to eliminate the issue.
However, the problem was the same.

I can only use the onboard recovery tools in Safe Mode at present with any degree of confidence in what I'm doing.

When I reboot in normal mode as usual the first stage of the boot is fine but after entering password it slows down and the desktop doesn't fully load.
When clicking on Start/Search or other icons I get the old hourglass which never changes. Eventually I have to power off from the button.

A virus would have showed by now. I think that yes, the computer is failing because of machine issues. I notice a lot of issues over the board rather than one or two.

I will test the options left on Safe Mode to diagnose and repair.

I very much fear I have to get a new computer.

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blues_harp28

· #18 · May 5, 2017 (Edited)

Saving any needed data and files should be your next move and if you have the install DVD - re-install win 7.
If you cannot access them from within win 7 - use something similar to this.
IDE/SATA to USB 2.0 Cable Adapter
http://www.maplin.co.uk/p/idesata-to-usb-20-a35fq
You remove the hard drive from your laptop - connect it to a working pc by the USB cable and save data and files to the working pc or external hard drive, etc.

Steps For Installing & Updating Windows 7 SP1
https://forums.techguy.org/threads/steps-for-installing-updating-windows-7-sp1.1176121/
======
On older pc's I always install Linux operating systems.
You can download the ISO file and burn to a DVD or buy a Linux/Ubuntu magazine from a newsagent - it usually comes with a free install DVD.
Start the pc from the DVD - click on 'Try Linux Mint' not install.
This will also test the hardware of your Pc and you will then know if Linux is compatible with your Pc.
If you like it you can then install Ubuntu - Linux.

http://www.ubuntu.com/
http://www.linuxmint.com/
http://www.pendrivelinux.com/
https://www.linuxmint.com/documentation.php

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Reboot Camper

Discussion Starter · #19 · May 6, 2017 (Edited)

I really appreciate your advice here which I am now carefully researching and considering before action.

I do not have an install DVD. I only have my home made system image and repairs disks if they work. I have an external HD which has backed up most of my essential files anyway.
I don't want to load up my second laptop with too much extra data.
The data on the old computer is not going to go away as the HDD is unimpaired.

I noted that the computer displays a hardware error: Consumer/R Devices not working properly (Code 31) I will look into that and test what can be done.

I am visiting a repair company next week and they may tell me more. They have been able to smoothly back up and reinstall in the past. They also may advise wether it's worth the repair. A data recovery issue, fresh windows re-install - no problems.

blues_harp28

· #20 · May 6, 2017

When a pc can only start in safe mode and not normal mode - it is because in safe mode not all the drivers are loaded.

Consumer/R Devices not working properly (Code 31)

Will likely be related to a old/missing/damaged driver.
Checking Device Manager may locate the problem driver.
Start button - Search or Run - Type devmgmt.msc
That said, let us know if you are able to fix the problem.

1 - 20 of 24 Posts

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