lets see an ipconfig and do a tcp/ip reset
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ipconfig /all
We would like to see the results from an ipconfig /all - Please post back the results in a reply here.
If you cannot access the internet with this PC
For Windows 8 or Windows 10
For windows version, XP, Vista, W7
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
The results from the notepad should now appear in the forum reply.
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Lets try doing a tcp/ip reset and see if that resolves your issue
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10
For Windows 8 or Windows 10
For windows Vista or Windows 7
Note: Type only the text in bold and red for the following commands.
ReStart (reboot) the machine.
If you receive the message
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft download Fix it , which will do the above for you
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ipconfig /all
We would like to see the results from an ipconfig /all - Please post back the results in a reply here.
If you cannot access the internet with this PC
You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries
For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - goto the reply and then right click in the reply box and paste the results.all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
The results from the notepad should now appear in the forum reply.
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Lets try doing a tcp/ip reset and see if that resolves your issue
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10
For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
For windows Vista or Windows 7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following commands:Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
Note: Type only the text in bold and red for the following commands.
- Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
- Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
- Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Please note and post back - if you receive the following message :-Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft download Fix it , which will do the above for you
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