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Run xp SP2. Computer won't shut down. Started couple of days ago. Do not remeber installing any programs just before that. Starts the process, all icons disappear from desktop, than freezes. Stops cold. Only way to turn off is by pulling plug. Any one have any ideas? Thanks. Insurer
 

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Check that your on switch, or the reboot switch is not stuck, give them a wiggle to make sure both are out, press the on switch and make sure it comes out when you take your finger off it.

May not be your problem but your symptoms happened to me once and that is what was wrong, just something to check.
 

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Quit pulling the plug. Worst case scenario, hold power button till it shuts down.
 
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