[barrypatch]

My best friend's daughter is at college and having computer problems. She has a router and there are two computers hooked to it, one is her laptop, other is the roommate's computer. She has a wireless card and it is a wireless router as well. She shows a connection via her ethernet cable, but she can't open IE, email programs, AIM, Yahoo Messenger or anything. She has tried rebooting the router, hooking her cable in a different slot, rebooting her laptop and nothing has helped. Her roommate's connection is fine and she is able to get online. I had her try just the wireless and just the ethernet and same results, "this page cannot be found."

She has a newer laptop (within the past year), running XP Home and I am at a loss to help her. She is in a student apartment and hooks to the school's network, she just had to provide the router, because they only have one connection per apartment, from what I gather.

Any ideas on what she could try? I didn't realize how much the university's relied on doing work via the Net. She has to get all her homework and other things online, print out assignment sheets, etc.... and she is stuck.

Thanks.

Nancy

 

[TerryNet]

If her laptop is not communicating with the router it's probably because of a 3rd party firewall blocking. Has she ever connected to this or another router?

If it is communicating with the router, since the other computer gets internet access she may have corrupted Winsock entries.

If she gets a valid IP address from the router, she is communicating with it. If she gets APIPA 169.254.x.y she is not communicating. Have her click on her connection in Network Connections and look at the bottom of the left pane for her IP address.