search.tb.ask browser hijacker

Sounds like a simple case of Adware. Please run the tool below and post the log produced after the reboot.

Click on this link to download : ADWCleaner Click on the Download Now button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:

You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.

NOTE: If for any reason the report does not appear, open Windows Explorer and click on the C: drive in the left pane, in the right pane you should find a new folder called Adwcleaner, double click on it and you will see the saved logs. Find the log that has a number in brackets starting with an S NOT R, similar to this: Adwcleaner[S1], double click on the one with the highest number and the log will open, Copy & Paste it into your reply.

Thanks for the quick response! AdwCleaner seems to have fixed the problem. The unwanted ask.com toolbar is gone and the search results seem to be back to normal. I've pasted the log file below. Let me know if there's anything else I need to check. Thanks!

# AdwCleaner v3.215 - Report created 09/07/2014 at 13:35:41
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Owner - DINOSAUR-PC
# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\dhhjmlmdpcpiojiffodbldlkgcnaeogp

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207

-\\ Mozilla Firefox v28.0 (en-US)

[ File : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\2dxtj6oy.default\prefs.js ]

-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Search Provider] : hxxp://search.tb.ask.com/search/GGmain.jhtml?searchfor={searchTerms}&st=kwd&ptb=2F5CEC52-02A6-4462-A99B-B7E1E69C2D51&n=780c47ad&ind=2014070701&p2=^Y6^xdm267^YYA^us&si=CK7O4ejns78CFQxp7AodfEUAYA
Deleted [Startup_urls] : hxxps://mail.google.com/mail/u/0/?shva=1#inbox
Deleted [Extension] : dhhjmlmdpcpiojiffodbldlkgcnaeogp

[ File : C:\Users\Public.DINOSAUR-PC\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Startup_urls] : hxxps://mail.google.com/mail/u/0/#inbox

*************************

AdwCleaner[R0].txt - [1826 octets] - [09/07/2014 13:32:31]
AdwCleaner[S0].txt - [1765 octets] - [09/07/2014 13:35:41]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1825 octets] ##########

Everything seems to be running normally. Here's the new log:

# AdwCleaner v3.215 - Report created 11/07/2014 at 09:06:12
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Owner - DINOSAUR-PC
# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207

-\\ Mozilla Firefox v28.0 (en-US)

[ File : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\2dxtj6oy.default\prefs.js ]

-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\Public.DINOSAUR-PC\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1826 octets] - [09/07/2014 13:32:31]
AdwCleaner[R1].txt - [923 octets] - [11/07/2014 09:06:12]
AdwCleaner[S0].txt - [1905 octets] - [09/07/2014 13:35:41]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1042 octets] ##########