[thedawk]

Hello there,
This seems to be a pretty common thing from what i've read on the forums but I cant' seem to eliminate my problem. I get a "search2. shopnav" search hijack whenever I try to log into certain websites. Here is the url that shows up whenever this happens : http://search2.shopnav.com/apps/epa/epa?cid=shnv9887&s=service.
All the info I can find about this links to the SRNG files and servers, however, I cannot find any of the dll files or registry keys associated with SRNG on my computer.
I have run Hijack This and included the log below. I hope someone can help me out as this has been going on for a while now and I am all out of ideas to fix it. Thanks in advance.

Logfile of HijackThis v1.97.7
Scan saved at 7:57:15 PM, on 4/2/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 (5.00.2920.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\regsvc.exe
C:\WINDOWS\system32\MSTask.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\Fonts\rundll32.exe
C:\WINDOWS\Fonts\explorer.exe
C:\WINDOWS\System32\COM_~1.EXE
C:\WINDOWS\system32\msmsgri32.exe
C:\WINDOWS\System32\Keyhost.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
E:\Office\Osa.exe
E:\Office\Findfast.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=22535966177176100
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat.jsp?p=98567&appid=21&id=22535966177176100
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-DFF7-EC6BF4D5FA7D} - C:\WINDOWS\gsim.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [TaskMan] C:\WINDOWS\Fonts\rundll32.exe
O4 - HKLM\..\Run: [Explorer] C:\WINDOWS\Fonts\explorer.exe
O4 - HKLM\..\Run: [messnger] C:\WINDOWS\system32\Dvldr32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst
O4 - HKLM\..\Run: [tskdbg32] c:\windows\inf\tskdbg.exe
O4 - HKLM\..\Run: [mssyslanhelper] C:\WINDOWS\system32\msmsgri32.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\version.exe
O4 - HKLM\..\Run: [WinEssential] C:\WINDOWS\System32\Keyhost.exe
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - Global Startup: UMAX VistaAccess.lnk = C:\VSTASCAN\vsaccess.exe
O4 - Global Startup: Office Startup.lnk = E:\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Office\FINDFAST.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Office\OSA9.EXE
O9 - Extra 'Tools' menuitem: IMI (HKLM)
O12 - Plugin for .mid: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npaudio.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

[Flrman1]

Hi thedawk

Welcome to TSG!

You've got more than just a hijacker you also have at least two trojans that I see.

Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://if.searchcentrix.com/sidecat...535966177176100

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://if.searchcentrix.com/sidecat...535966177176100

O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-DFF7-EC6BF4D5FA7D} - C:\WINDOWS\gsim.dll

O4 - HKLM\..\Run: [TaskMan] C:\WINDOWS\Fonts\rundll32.exe

O4 - HKLM\..\Run: [Explorer] C:\WINDOWS\Fonts\explorer.exe

O4 - HKLM\..\Run: [messnger] C:\WINDOWS\system32\Dvldr32.exe

O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst

O4 - HKLM\..\Run: [tskdbg32] c:\windows\inf\tskdbg.exe

O4 - HKLM\..\Run: [mssyslanhelper] C:\WINDOWS\system32\msmsgri32.exe

O4 - HKLM\..\Run: [QuickTime Task] "E:\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe

O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\version.exe

O4 - HKLM\..\Run: [WinEssential] C:\WINDOWS\System32\Keyhost.exe

O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab

Restart to safe mode.

How to start your computer in safe mode

First in safe mode click on My Computer then click Tools > Folder Options. In Folder options click on the View tab. Under Files and Folders tick "Show hidden files and folders" then uncheck "Hide file extensions for known file types" and uncheck "Hide protected operating system files (recommended)". Now click "Like current folder" then "Apply" and "OK"

Now find and delete:

The C:\WINDOWS\Belt.exe file
The C:\WINDOWS\System32\version.exe file
The C:\WINDOWS\System32\Keyhost.exe file
The C:\WINDOWS\system32\msmsgri32.exe file
The C:\WINDOWS\system32\Dvldr32.exe file
The c:\windows\inf\tskdbg.exe file
The C:\WINDOWS\Fonts\rundll32.exe file (See Note below)
The C:\WINDOWS\Fonts\explorer.exe file

*Note: Only delete the rundll32.exe file found in the C:\WINDOWS\Fonts folder. There is a legitimate file by that same name.

Empty the Recycle Bin.

Go here and do an online virus scan:

http://housecall.trendmicro.com/

Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself.

 

[thedawk]

Thanks for the help. I could not get rid of this line however:
O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst
Everytime I run Hijack This it's still there. Also, when in safe mode and trying to delete files, I could not delete these:
The C:\WINDOWS\Fonts\rundll32.exe file
The C:\WINDOWS\Fonts\explorer.exe file
Besides that, things are running MUCH beter now. Thanks for your help.

 

[Flrman1]

Let's see another Hijack This log. We have really got to delete those files. I imagine we are going to have to fix a couple of those entries with Hijack This again.

 

[thedawk]

Here's the Hijack This log.

Logfile of HijackThis v1.97.7
Scan saved at 9:23:52 AM, on 4/12/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 (5.00.2920.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\regsvc.exe
C:\WINDOWS\system32\MSTask.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\COM_~1.EXE
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
C:\WINDOWS\system32\cidaemon.exe
E:\Office\Osa.exe
E:\Office\Findfast.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst
O4 - HKLM\..\Run: [QuickTime Task] "E:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - Global Startup: UMAX VistaAccess.lnk = C:\VSTASCAN\vsaccess.exe
O4 - Global Startup: Office Startup.lnk = E:\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Office\FINDFAST.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Office\OSA9.EXE
O9 - Extra 'Tools' menuitem: IMI (HKLM)
O12 - Plugin for .mid: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npaudio.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

[Flrman1]

Run Hijack This again and put a check by these. Close all windows except HijackThis and click "Fix checked"

O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst

Now Click here to download KillBox. Unzip to your desktop.
Open KillBox and copy & paste each of these lines one at a time in the box under Paste full path of File to delete and click Kill File after each one and wait for success/fail message.

C:\WINDOWS\Fonts\rundll32.exe

Click Kill File

C:\WINDOWS\Fonts\explorer.exe

Click Kill File

C:\WINDOWS\System32\COM_~1.EXE

Click Kill File

Restart your computer.

 

[thedawk]

Ok. I ran Hijack This again and checked "fix checked" for
O4 - HKLM\..\Run: [Com+] "C:\WINDOWS\System32\COM_~1.EXE" -nouninst and then did the KillBox justlike you said. However, KillBox said the files

C:\WINDOWS\Fonts\rundll32.exe

and

C:\WINDOWS\Fonts\explorer.exe
did not seem to exist. The file C:\WINDOWS\System32\COM_~1.EXE was deleted and then I went ahead and restarted my computer and ran Hijack This again and here is the log.

Logfile of HijackThis v1.97.7
Scan saved at 11:55:22 AM, on 4/12/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 (5.00.2920.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\regsvc.exe
C:\WINDOWS\system32\MSTask.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe
E:\Office\Osa.exe
E:\Office\Findfast.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.yahoo.com"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Administrator\Application Data\Mozilla\Profiles\default\frcmfy03.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O5 "LPT1:" /M "Stylus C82"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "E:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\Adaptec\EASYCD~1\CreateCD\CreateCD.exe -r
O4 - Global Startup: UMAX VistaAccess.lnk = C:\VSTASCAN\vsaccess.exe
O4 - Global Startup: Office Startup.lnk = E:\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Office\FINDFAST.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Office\OSA9.EXE
O9 - Extra 'Tools' menuitem: IMI (HKLM)
O12 - Plugin for .mid: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npaudio.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

 

[Flrman1]

The log looks good. Is everything OK now?