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Seagate barracuda 2tb (ST2000DM008) not working properly

8K views 27 replies 8 participants last post by  crjdriver  
#1 ·
Hey!

For a few months now I've been trying to get this thing working, but I've never managed.
The PC shows that it is plugged in and it is on, but doesn't let me do anything with it.

Image

(Tried to update the drivers via windows, but it said it was already up to date.)
I have tried all different SATA ports, but nothing changed.

I have no clue what to do anymore, so could anyone please help me? (also I have almost no knowledge on computers, sorry...)

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 11 Home, 64 bit, Build 22000, Installed 20211030122031.000000+060
Processor: AMD Ryzen 5 2600 Six-Core Processor, AMD64 Family 23 Model 8 Stepping 2, CPU Count: 12
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1660
Hard Drives: C: 476 GB (18 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. B450M DS3H-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
 
#4 ·
Download and install seatools SeaTools | Seagate Support US Run the program and test the drive. If the program does not find the drive, it has failed [and you are sure it is connected correctly]

Note since you have so little space on your system drive, you are going to have to free up some space before downloading and installing the program.
 
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#5 ·
Given the very little amount of space left on your computer's disk drive, the Seagate drive may not be booting since there is so little space left on the computer's drive to boot it properly. The computer needs to have more space created on its drive. You should consider deleting old files that do not need to be kept on it to free up space.
 
#6 ·
Does the drive show in Disk Management? Look for it in bottom pane.

If so, does the drive have any data you need on it or not?
If not, initialize and format it in Disk Management.
If it does, post a Disk Management screenshot.
 
#9 ·
What exactly do you mean does not work? Does it not find the drive OR does the program not run? If seatools does not find the drive [and you are sure it is connected correctly] the drive has failed.
 
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#14 ·
Well, it looks like it passed. I would use diskpart to clean the drive then to create and format a new partition. Note this destroys ALL data on the drive. I will be out running errands for the next few hrs. Post back if you need instructions on using diskpart.
 
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#16 ·
OK, first and foremost, understand diskpart is not forgiving. You choose the wrong disk and the data on that disk is gone. So be sure when you select disk that you are selecting the correct one.
1 Open a command prompt as admin. Search>cmd prompt>run as admin
2 Type diskpart [hit enter after each thing you type]
3 Type list disk
4 This shows all disks in the system
5 Decide on what disk you want. Type select disk 3. Sub the number of the disk you want
6 Type clean
7 Type create partition primary
8 Type format fs=ntfs quick You can sub fat32 for ntfs is you want fat32

That is it; done. You should now be able to use the drive. Note you can also accomplish the above in disk management Start>run and type in diskmgmt.msc and hit enter. I just prefer the command line rather than a gui. Up to you.
 
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#21 ·
OK, I am at a loss. Seatools seemed to find the drive and test it however nothing shows up in either disk management or in diskpart. You are sure the pw and data cables are connected correctly. Have you tried a different sata port and or a different pw connector?
Other than that, I am going to ask someone else to take a look at this thread.
 
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#23 ·
Does it show up in BIOS? When you first power on, repeatedly hit <F1> or <F2> to get into setup. It should be listed under disk drives.
 
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#24 ·
Wow! This sure is odd. I think if me, I would put that drive into another computer (one that has lots of free disk space available) and see what happens there.

One thing I noticed that I find confusing is in the screenshot in post #13 above, it indicates that is an "IDE" drive. I don't understand why is it not saying SATA. Unfortunately, with 5 computers here to look at, they all use SSDs only so I don't have anything to compare it with.

@RealTheRev - I also agree that 18GB of free disk space is a big program. Operating systems need a large chunk of free disk space to operate in. For example, when files are opened, a temporary file is created and that takes space. Operating systems do housekeeping chores like defragging HDs and running TRIM and wear leveling tasks on SSDs and that takes free disk space. The Page File, if it needs to expand, needs space. Browsers use lots of free space with temporary Internet files. Windows and other updates need free space.

The 64GB version of Windows 10/11 needs a minimum of 20GB of free space. You need you clean out the clutter. If you have CCleaner, run it. If not, run Windows Disk Cleanup. Purge the contents of your Download folder - those files are no longer needed. Look at your programs you downloaded and installed but don't use - uninstall them. I recommend you maintain at least 30GB of free disk space.

If your computer is running fine otherwise, and you sill have a Windows.old folder, you can safely delete it (it should autodelete after 30 days, but sometimes, that does not happen).

Note I am suggesting freeing up space as a suggestion for your drive problem too. Since Windows must have a nice chunk of free disk space to operate in, "maybe" (yes, a guess) it is choking now because it does not have enough free space to perform the required tasks needed to make this drive operational.

But this would assume this drive works fine in another computer.
 
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#28 ·
One last attempt. Boot the system with a linux live usb. If you can mount/access the drive under linux, you know this is a windows problem and or a free space problem with your system. If you cannot mount/access the drive under linux, you know it is a problem with the drive itself.

I did have a few spin drives many years ago that would pass ALL tests on the WD software and they were still bad.

For the live usb, use linux mint or ubuntu.
 
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