[lrw]

Hello every one Im new to this and no nothing about computers My son has a Dell 2400windows xp computer his screen is staying blue when he starts it up it comes on normal but then it goes blue and says sorry windows cant load so he cant get to an account please help he uses this for homework and reports for school any help would be greatly appreciated thank you

 

[Triple6]

So is there a blue tint to the screen or does the computer come up with a blue screen error message?

Have you tried Last Known Good or Safe Mode from the Windows Startup menu?

 

[lrw]

we did try running safe mode but before you can run it the screen goes blue and says windows was unable to load so we tried to inatall windows xp again but nothing and thank you for your reply

 

[norton850]

Did you try to run safe mode by pressing F8? How did you try to reinstall Windows and what happens when you try to do so?

 

[mshabsovich]

if you have valuable information on the hard drive i would not recommend reinstalling windows because you could lose all of your files. and if you format the HD then you will definitely lose your files.

 

[crjdriver]

Before doing any reinstall or recovery, I would make sure your work / data files are safe. I see that you are new to computers so the following might be a little more than you want to attempt. You may want to get a tech savvy friend to do this for you.

1 Pull your hd and slave it to the system you are using now. Copy whatever you need to keep.
2 Reinstall the drive in the problem system.
3 Before attempting another install, it would be a good idea to check both the hard disk and the system memory. These are checked with apps that run from bootable CDs; no need for an os to be installed. I would use memtest86 for checking the memory. The maker of the hd will have a diagnostic app on their site to check the hard drive.

Once you are sure the hardware checks out OK, then we can attempt to do an install.