Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Scanner problem...please help

797 Views 6 Replies 4 Participants Last post by KrzyPrk, Jan 30, 2003

KrzyPrk

Discussion Starter · Jan 29, 2003

Hi,

I tried to install 2 different working scanners in my sisters's PC. They both work at my friend's house. Anyway, after installing them, everything seemed fine until I tried to work the scanner w/ the software. It doesnt detect the scanner.

Here's the message:

Scanner is not found! Please check the following:
(1) LPT port (SPP/EPP) is enabled.
(2) Power adapter is plugged in the scanner connector.
(3) Parallel port cable is plugged into the LPT port.

It comes up fine in the device manager though. Also another thing, the PC tends to lock up more after plugging the scanner.

Please help here...

thanks

Save

Status: Not open for further replies.

1 - 7 of 7 Posts

Jedi_Master

· #2 · Jan 29, 2003

Howdy there KrzyPrk...

Can you provide some more info, like the make and model of the scanner, and the OS that is being used ?

Save

dud

· #3 · Jan 29, 2003

We'll need to know some stuff first, like the specifications of the PC that won't recognise it (ie processor, memory etc). What OS does it use? What make of scanner and is it USB or Parrallel?
It all helps..

Save

KrzyPrk

Discussion Starter · #4 · Jan 29, 2003

wow..that was quick...thanks guys

Its a USB PrimaScan 2400u. Running Windows 2000. AMD 1.2Gig processor, Asus A7M266 mobo w/ 256MB Crucial DDR memory.

I hope this helps

Save

dud

· #5 · Jan 29, 2003

Hmmm ok then... obvious stuff first..
Does the scanner show up in System Properties Device Manager under Imaging Devise? Is there an exclamation mark or red cross through it?
What about the usb.. does that show correctly? Is the usb actually enabled in the bios (have you used a usb device on that machine prior to this?)
Are you using the correct drivers? A driver that works on a different OS to 2000 will probably not work.
Thats just one or two things to ponder to start with...then I'll join you in the head scratching!!

Save

slipe

· #6 · Jan 30, 2003

First make sure you have the right driver installed: http://www.scannersupport.com/primascan/driver/

Save

KrzyPrk

Discussion Starter · #7 · Jan 30, 2003

I got it to work. I had to use some other software where I can configure the selection of the scanner. It was somehow defaulted to this old scanner which wouldnt work w/ Win2k.

thanks again guys

Save

1 - 7 of 7 Posts

Status: Not open for further replies.

Top Contributors this Month