How do I turn off my Samsung when the touchscreen isnt working?
If the touchscreen isn't not working at all, you can restart your device by pressing and holding the Volume down key and the Power key/Side key simultaneously for 10 seconds. Once it turns off, you can turn your device back on by pressing the Power key or Side key again.

If that does not work, which is NOT the same as removing the battery, then I suggest a referral to Samsung.
I presume the update went through OK and the phone battery was charged enough for the update and the phone did not lose power during the update
Samsung Galaxy A53 5G | Specs & Camera | Samsung UK

Live chat on support

 

tried all of that nothing works at all, but thank you x

 

Cheers
Your best course of action is to use the link I sent and refer to SAMSUNG
Usually the problem you appear to have is either due to the phone turning off during the update procedure

If it was the update released just a few days ago which I understood would not be available in Europe until November, buty was I understand released as a BETA update in some areads, it is even more important that you refer to Samsung

Your reply

tried all of that nothing works at all, but thank you x

does not make it clear - if you have referred to Samsung

 

Cheers
Your best course of action is to use the link I sent and refer to SAMSUNG
Usually the problem you appear to have is either due to the phone turning off during the update procedure

If it was the update released just a few days ago which I understood would not be available in Europe until November, buty was I understand released as a BETA update in some areads, it is even more important that you refer to Samsung

Your reply

does not make it clear - if you have referred to Samsung

hi , thanks i have been through the whole samsung website, everything it says to do i have tried, nothing works, its a very strange one, it didnt turn off during udate, cant access boot menu or anything. thanks for your hel. maybe you know something more than me about the reason why MTP USB Driver wont install on my comuter? i am thinking its todo with the hone assword cant get entered so no full access ,but if you can think of another reason this could maybe hel me, if i can get access to the hone anther way so i can get into the boot settings , but if not thank you x

 

I actually meant - online chat to samsung

Samsung Galaxy A53 5G | Specs & Camera | Samsung UK

Live chat on support

Re the MTP driver you should not need it
I suggest the reason you canot see the Samsung is because the default on the samsung is - charge the device
The second point that users often overlook is the wrong connection type. When a user connects a smartphone to a PC, a notification appears on the screen of the mobile device, offering to choose one of several pairing types:

• power only;
• camera;
• media and so on.

The default option is “Power only”. In this case, the Android smartphone simply receives its charge from the computer. Check your pairing settings and select "Connect as media" or "USB storage." Only in this case will the PC determine the Samsung Galaxy A53 5G phone as a full-fledged storage medium.

and of course you cannot get into settings to select file transfer or whatever it is called on the samsung

edited last line above - should have read CANNOT (as phone is completely apparently locked.)

 

I actually meant - online chat to samsung



Re the MTP driver you should not need it
I suggest the reason you canot see the Samsung is because the default on the samsung is - charge the device
The second point that users often overlook is the wrong connection type. When a user connects a smartphone to a PC, a notification appears on the screen of the mobile device, offering to choose one of several pairing types:

• power only;
• camera;
• media and so on.

The default option is “Power only”. In this case, the Android smartphone simply receives its charge from the computer. Check your pairing settings and select "Connect as media" or "USB storage." Only in this case will the PC determine the Samsung Galaxy A53 5G phone as a full-fledged storage medium.

and of course you can get into settings to select file transfer or whatever it is called on the samsung

thank you for taking the time to write x

 

Hi all, i udated my samsung a53 and now my touch screen wont work, stuck on home screen,hard reset wont work, wont switch off, down button wont work, cant get the settings to show, removed battery, removed sim, memory card, tried everything and after switch on it just retruns to the screen code which i cant enter as the screen wont work after the udate. downloaded samsung dex but the MTP USB Driver just fail as i think this is cause its locked, i am looking for any adivce on what i can try next if i have not already tried lol many thanks also no damage to the screen.

You said you removed the battery on a Samsung A53??? To remove the battery on an A53 you have to heat and soften the glue with a heat gun and pry the back off using several special tools. You then have to remove several screws. iFixit estimates this takes about 45-60 minutes. The phone is no longer water resistant. If you are not careful you could easily damage the phone. BTW, I hoped you powered down the phone before you did this.

 

hi, no i just diconnected from the mother board without removing then restarted it and tried to get into safe mode, factory settings but the hoen wont do anything at all, only return to main screen locked.frozen

 

I can assure you from the symptons you describe you are going no where with this until you seek Samsungs opinion
This should have been done before you attempted to disconnect battery etc.
It just may have been possible that Samsung would have solved it for you
I repeat what I said originally - online chat to Samsung.