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S L O W Internet connection

801 Views 6 Replies 3 Participants Last post by  TerryNet
We have been having problems for the last week with an extremely slow internet connection.
We have a fast ethernet switch (brand new, replacing a 5 year old hub), connecting four computers to a belkin wireless router (few months old) which connects to a wirespeed modem. While we have a low speed dsl package, it's always worked fine and nothing has changed recently to cause this. Everything was working fine until about a week ago. We have tried resetting the modem & router, and that sometimes speeds things up, but only for a little while. Verizon spent an hour doing some tests, and determined that the problem is internal. So we replaced the hub with the switch, which helped for a little while, now it's slow again. It involves all computers whether connected via cable or wireless.

Any ideas??? Thanks.
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TerryNet said:
Try resetting it to factory default settings and then reconfigure. If still problem, look for a firmware update.
When Verizon was doing some troubleshooting, I was connected directly to the modem and it worked fine, so they didn't feel the modem was an issue. The router is only a few months old. I don't know how to reset it and reconfigure. What would a firmware update be for? The router or modem?

Thanks.
Ok, I'll do the reset thing. But...where do I find the "important router settings" to take note of? (please excuse my ignorance). I've done this before on another router, but I don't remember where I got the information from.

No, I do not have any popups, and I did a virus scan yesterday, and there was nothing.

Thanks.
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