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Right cartridge incorrect

4081 Views 5 Replies 2 Participants Last post by etaf, Jan 5, 2007

johnboy2

Discussion Starter · Jan 1, 2007

I have a dell 962 allin on printer was working fine until last week then this message came up on the display ( Right cartridge incorrect ) I have unplugged printer completely and let set then reconnected printer. I have reinstalled cartridge several times. This has done nothing. I am waiting for a new cartridge to arrive from dell. I have cleaned contacts on printer and cartridge. I have followed all sugestions in manual for this problem. this is the color cartridge. black will print fine.

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etaf

· #2 · Jan 1, 2007

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf

looking at the manual - I cant see a factory reset anywhere
only indicates a wrong cartridge

have a look in menu see if you can go to factory
see page 19 in manual

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etaf

· #4 · Jan 3, 2007

theres a menu option to set to factory settings - as posted

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etaf

· #6 · Jan 5, 2007

good news i guess

Would you now mark this thread solved - which you have the power to do from your first post.
goto
Thread tools>
Tick - Mark Solved

Thanks :up:

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