I have a dell 962 allin on printer was working fine until last week then this message came up on the display ( Right cartridge incorrect ) I have unplugged printer completely and let set then reconnected printer. I have reinstalled cartridge several times. This has done nothing. I am waiting for a new cartridge to arrive from dell. I have cleaned contacts on printer and cartridge. I have followed all sugestions in manual for this problem. this is the color cartridge. black will print fine.
Right cartridge incorrect
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http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf
looking at the manual - I cant see a factory reset anywhere
only indicates a wrong cartridge
have a look in menu see if you can go to factory
see page 19 in manual
looking at the manual - I cant see a factory reset anywhere
only indicates a wrong cartridge
have a look in menu see if you can go to factory
see page 19 in manual
etaf i have looked the manual over completely and tried all tricks it sugested Nothing works. There is no reset. there must be some sort of chip in the ink cartridge that has gone bad or my printer has gone bad one. Have ordered new cartridge from dell and i am waiting for it to arrive. printer will copy but will not print from computer.
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