[jddog99]

Ok you have different range
Login to Ricoh and change ip address to
192.168.1.242
255.255.255.0
192.168.1.1
192.168.1.1
Test

I have changed the settings on the Ricoh to match the ones provided.

I can no longer access it on the web browser now.

I tried scanning a page and nothing was sent.

I tried to redo the whole process and the PC can't find the Ricoh with that IP address.

If you want to remote into this PC or have some other way i can better help you help solve this issue, I'm up for any of it.

 

[PeterOz]

Is not making sense
Can you ping the ricoh.
Are you plugged into the router with the computer or wifi
The range of the ip has to match

 

[PeterOz]

Re run the tool

 

[jddog99]

Does this help?

The pc is on WiFi and the printer is plugged into the modem.

 

[PeterOz]

It is showing 192.168.1.148
can you ping 192.168.1.242

 

[jddog99]

It is showing 192.168.1.148
can you ping 192.168.1.242

Yes, it says ping connection successful on the Ricoh printer.

nothing pops up on the list for select a device.

 

[PeterOz]

on the tool what shows if you select the device from the list

 

[PeterOz]

it also has click here to check the device ip.
if not reboot computer and ricoh

 

[jddog99]

on the tool what shows if you select the device from the list

nothing pops up on the list

it also has click here to check the device ip.
if not reboot computer and ricoh

I will reboot both now.

That just opens a read me file on how to find the IP on the printer.

 

[PeterOz]

ok this is odd reboot I will wait around

 

[jddog99]

ok this is odd reboot I will wait around

Same error message.

 

[PeterOz]

ok on the ricoh via control panel go to system settings> interface settings Ipv4 address and change back to dhcp

 

[jddog99]

ok on the ricoh via control panel go to system settings> interface settings Ipv4 address and change back to dhcp

Done.
It went back to 192.168.0.242

 

[PeterOz]

ok so the ricoh is plugged into a modem/router?
If yes
can you plug the computer into the modem router and disconnect wifi
test

 

[PeterOz]

If you can hard wire the computer do an ipconfig and see if it is in the 192.168.0.1 range or still in the 192.168.1 range

 

[jddog99]

Here is the Hardwired ipconfig

 

[PeterOz]

ok on the tool can you change the path to \\192.168.0.178\ScannedDocuments
Will it scan now

 

[jddog99]

ok on the tool can you change the path to \\192.168.0.178\ScannedDocuments
Will it scan now

Trying now, i can choose it from a list now.

 

[PeterOz]

is this a laptop

 

[jddog99]

is this a laptop

All in one PC.

It now says the authentication is failing.

It won't let me post any more reply's as I hit the max in a 24 hour period.

(I ran it again and got the same authentication issue.

I verified the password 3 times.)

Thank you for all your help and getting me this far.

Since you were able to get the IPV4 figured out for me I was able to follow the YouTube video I found and was able to get it working perfectly. Thank you so much Peter. I have attached the video below.