[SeaChelle]

Hello, I have Norton Internet Security 2004 and I am trying to install it...but since I got rid of Norton 2003 it will not install, during set up it says MGI needs to be present during setup and has a ok button, so I hit ok and then set up stops and the error that comes up saying something like Set Up is incomplete ...well I scanned with moosoft and PCcillan and there is no virus so what am I doing wrong?

Logfile of HijackThis v1.97.7
Scan saved at 4:01:39 PM, on 3/20/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\USB Storage RW\udsi.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\STOPzilla!\Stopzilla.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\hijackthis\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus8.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\StopzillaBHO.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KYE_UDSI] "C:\Program Files\USB Storage RW\udsi.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: CFCN @ WORK.lnk = C:\Program Files\Common Files\CFCN @ WORK\TrueWeather.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab

 

[Rollin' Rog]

There is nothing in the Scanlog that should inhibit the reinstallation. It is likely a problem with an incomplete removal of the old version.

And if you can copy exact error messages (no idea what "mgi" is, there are no hits for it on the Symantec site) you may be able to research them through the "knowledge base" search here:

http://search.symantec.com/custom/us/query.html

You might using this removal tool to uninstall it, though you may need to reinstall it first, I don't really know.

http://service1.symantec.com/SUPPOR...56b11005f2cca&dtype=&prod=&ver=&osv=&osv_lvl=

Make sure no elements of the 2004 version are installed before you use it.

 

[SeaChelle]

Thank you, I will try that now and let you know.

 

[nfbsRoadhog]

There was no need to uninstall 2003, it's actually a pretty smart installer. You can try installing 2003, then put 2004 right over it.

Hoggy

 

[SeaChelle]

ok I have a little problem, I was in the symantec site because when I was installing I got the MSI error sorry I made that mistake, anyway in the problem is this,,
To reinstall the Microsoft Windows Installer




--------------------------------------------------------------------------------
Note: These steps do not apply to Windows XP. If you have Windows XP, skip this section and read the section "To install the Microsoft Windows Installer on Windows XP".
--------------------------------------------------------------------------------


Click Start > Run.
Type the following:

msiexec /unregister

Click OK.
Click Start > Run.
Type the following:

CMD

Click OK.
Type the following commands, pressing Enter after each one:

cd /d %systemroot%\System32
ren Msiexec.exe msiexec.old
ren Msihnd.dll msihnd.old
ren Msisip.dll Msisip.old
ren Msi.dll msi.old
exit

BUT I HAVE XP!!!! how do I fix that?

 

[Rollin' Rog]

Where did you find those directions? and what does the XP section say?

See also:

http://support.microsoft.com/default.aspx?scid=kb;en-us;315353&Product=winxp

 

[SeaChelle]

from this address (also what I have done...can I un do it?)

http://service1.symantec.com/SUPPOR...ver=2004 for windows 98/me/2000&osv=&osv_lvl=

 

[Rollin' Rog]

IF you entered these commands:

cd /d %systemroot%\System32
ren Msiexec.exe msiexec.old
ren Msihnd.dll msihnd.old
ren Msisip.dll Msisip.old
ren Msi.dll msi.old
exit

UNdo it by entering these

cd /d %systemroot%\system32
ren msiexec.old msiexec.exe
ren msihnd.old msihnd.dll
ren msisip.old msisip.dll
ren msi old msi.dll
exit

THEN go to Administrative Tools > Services and look for Windows Installer; double click it to access its Properties and make sure it is set to "manual"

 

[SeaChelle]

ok I did all that and it was manual.

 

[SeaChelle]

ok, it says I am missing SYMSTORE.dll I just downloaded that, where is the correct place to stick that- besides where the sun don't shine

 

[Rollin' Rog]

Put it in c:\windows\system32

 

[SeaChelle]

ok I will try to install it now.

 

[SeaChelle]

Ok this is what I get now,
Setup Error
The Installation encountered a error and was unable to complete the installation.

 

[Rollin' Rog]

Was there an error number given in the message?

Also try going to Administrative Tools > Event Viewer. Check the Applications and System events logs for red error messages there.

Note the ID number and the Event Source and any other info given for each error.

 

[SeaChelle]

Information 3/20/2004 10:51pm MsiInstaller (event 11725)

 

[Rollin' Rog]

I'm afraid it's not a very enlightening error code, indicating only that the install/uninstall failed. Google searching turns up nothing of value.

You might try the uninstall after a "clean boot": Start > Run msconfig and clear the check for the startup group and reboot. Try the uninstall. Recheck the startup group for a normal start afterwards.

See also:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

It might be a good idea to disable all non microsoft services as well, following the directions above.

Also, you can try this either before or afterwards, close all open programs and windows, go to start and run:

sfc /scannow

You should see a progress bar, but you will not be prompted unless the system file checker fails to find what it needs.

Also did you ever follow the instructions in that previous article to UN register and then RE register the installer service?

http://support.microsoft.com/default.aspx?scid=kb;en-us;315353&Product=winxp

 

[SeaChelle]

ok I did the whole pc doctor and had alot of problems however I got 7 days on it so I fixed everything and it still will not download, I got another type of error and it is NMAIN.EXE
This application has failed to start because SYMSTORE.dll was not found (that is when I hit the OK button for the MSI launch.

 

[Rollin' Rog]

Well both nmain and symstore.dll are Symantec files. It really sounds like you need to do a complete removal and reinstall of your Norton/Symantec programs.

 

[SeaChelle]

I have and it is like it will not go away!!

 

[Rollin' Rog]

I'm not sure now, just which one you are referring to. Have you tried the removal tool available from Symantec?