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Discussion Starter · #1 ·
When I access certain web sites IE gives me a message that does not fit in its box as follows:

i Action canceled
Internet Explorer ws unable to li
requested. The page might be tem

The message can only be eliminated by rebooting. I tried upgrading from 5.5 to 6.0 but it still appeared.
 

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Hi Jimtalbert,
When this happens can you press F5 on your keyboard? This will refresh the page. If that still fails try repairing IE. Go to Start, Settings, Control Panel, Add/Remove Programs. Look for IE5.0or 5.5
Click on it , select add/remove. When the box pops up select repair. See if that works. Some sites are tuff to get into.
 

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Discussion Starter · #3 ·
Hi, TW56. Thanks for the suggestions. Unfortunately, I didn't have any luck with F5 or with the IE repair. The error message is staring at me as I type this. I probably need to uninstall and reinstall IE.
 

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Hi,

Tell me, why 'didn't you have any luck' with IE repair? What happened?

But you say the problem persisted even after you upgraded to the 6.0, so I don't think, that, even if you were to succeed in running IE repair this would change anything.

It might well be a cache or cookie problem.
I think you first ought to do this:

Reboot your computer. Press and hold down F8 while the computer boots to display the Startup menu.

Choose Command Prompt Only, and then press ENTER

Type the following items, pressing ENTER after each item:

smartdrv
cd\windows
deltree tempor~1
deltree history
deltree cookies

NOTE: Press Y if you are prompted to confirm any deletion

Type win (or 'exit') followed by clicking enter in order to return to Windows.

Also go to Start/Find/files or folders, and search for a file called HOSTS (not HOSTS.SAM which is a sample file).
If you find it, open it and delete all web page entries.

Good luck,
 

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Discussion Starter · #8 ·
Thanks, everyone, for your suggestions. Tony, when I say nothing happened following the IE repair, I mean in terms of desired results. The repair was accomplished but the error message is still there.
I'm reluctant to delete my cookies because I have so many that I depend on, but it may come to that.
I also thought it might be ContentAdvisor but I have never knowingly done anything with that. I checked that tab and the "Enable" button is displayed so I don't think Content Advisor is involved.
Maybe an additional bit of information will help.
The box which is too small for the message has a white background. The box appears and the text slides into it from the right side of the screen. Once it appears, it can't be moved or deleted. No unusual programs seem to be running that might produce and retain it. It stays until I reboot, even appearing on the desktop after IE is closed. It is always in the same spot. I can replicate it at any time by displaying the following URL (for example):
http://www.tdwaterhouse.com/
 

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I tried loading that page and it almost fully loaded, but never quite completed. I didn't wait long enough for it to timeout though.

I right clicked on it and chose "view source" the last part of the code was for a so-called "clear gif". These are used as "web bugs" for site tracking purposes.

Do you have any software for detecting and removing them? (Bugnosis is one)

The first part of the page load is for the login.asp... do you get that far?

Try the right click>view source and see what turns up in the page coding that might give a clue.

Finally, this sounds like it might be a java applet, try disabling the Java VM in internet options>security
 

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Discussion Starter · #10 ·
Hi, Rollin' Rog. Thanks for the suggestions. I disabled Java but that didn't help. I don't have software of the type you mentioned. I did check the URLs Tony posted and the Google group post indicated that the individual who posted this same problem found the solution in a particular IE release "2479". I tried to e-mail him but the message keeps coming back undelivered. Does anyone know what release that might be?

Thanks!
 

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Discussion Starter · #12 ·
I've had no luck so far solving this mystery. I recently installed a Discover Card applet called DiscoverShop. When I open it the error message appears, even when IE is not running. However, when I close the applet the error message goes away, unlike previous instances.
 

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Jim, have you done an updated antivirus scan?

Also there is a lot of "spyware" and "ad-ware" going around which does things like try to place links in web pages you visit.

It might help to have a look at what is loading and running. You can post that by going to start and running msinfo32

Click on "software environment" and "startup programs"

Then click edit>select all>edit>copy and paste the copied text in your next reply.
 

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Discussion Starter · #14 ·
Thanks, Rog. I'm repeating your questions below with my answers.

Have you done an updated antivirus scan?
Yes, no luck.

Also there is a lot of "spyware" and "ad-ware" going around which does things like try to place links in web pages you visit.
What software will prevent this? I have Norton SystemWorks and Norton Internet Security but don't think either has that capability (not sure).

It might help to have a look at what is loading and running. You can post that by going to start and running msinfo32 Click on "software environment" and "startup programs" Then click edit>select all>edit>copy and paste the copied text in your next reply.

GoBack Startup Group "C:\Program Files\Roxio\GoBack\GBTray.exe"
Quicken Startup Startup Group "C:\Program Files\QUICKENW\QWDLLS.EXE"
Norton System Doctor Startup Group "C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE" /STARTUP
Microsoft Office Startup Group "C:\Program Files\Microsoft Office\Office\OSA9.EXE" -b -l
Billminder Startup Group "C:\Program Files\QUICKENW\BILLMIND.EXE" -startup
Connection Manager Startup Group "C:\Program Files\CManager\CManager.exe"
Controller Startup Group "C:\Program Files\Symantec\WinFax\WFXCTL32.EXE"
Taskbar Display Controls Registry (Per-User Run) RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
EnsoniqMixer Registry (Machine Run) starter.exe
TaskMonitor Registry (Machine Run) c:\windows\taskmon.exe
SystemTray Registry (Machine Run) SysTray.Exe
CriticalUpdate Registry (Machine Run) c:\windows\SYSTEM\wucrtupd.exe -startup
StillImageMonitor Registry (Machine Run) C:\WINDOWS\SYSTEM\STIMON.EXE
EN4060C TaskBar Registry (Machine Run) C:\WINDOWS\SYSTEM\en4060ct.exe
ScanRegistry Registry (Machine Run) c:\windows\scanregw.exe /autorun
QAGENT Registry (Machine Run) C:\PROGRAM FILES\QUICKENW\QAGENT.EXE
STBWEBTV Registry (Machine Run) c:\WINDOWS\SYSTEM\STBWEBTV.EXE
DSS Registry (Machine Run) C:\WINDOWS\BBStore\DSS\dssagent.exe
Tweak UI Registry (Machine Run) RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
NAV Agent Registry (Machine Run) c:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE
NPROTECT Registry (Machine Run) c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
SandIcon Registry (Machine Run) C:\ImageMate CompactFlash USB\SandIcon.Exe
DiscoverDeskshop Registry (Machine Run) C:\PROGRA~1\DISCOV~1\Deskshop.exe /dontopenmycards
SchedulingAgent Registry (Machine Service) mstask.exe
Tweak UI Registry (Machine Service) RUNDLL32.EXE TWEAKUI.CPL,TweakLogon
ScriptBlocking Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
CSINJECT.EXE Registry (Machine Service) c:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
NPROTECT Registry (Machine Service) c:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
SymTray - Norton SystemWorks Registry (Machine Service) c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
GoBack Polling Service Registry (Machine Service) C:\Program Files\Roxio\GoBack\GBPoll.exe
 

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Discussion Starter · #15 ·
I tried attaching .bmp files showing the two error messages but they are too large. I have them in both .bmp and WORD formats if anyone would like me to e-mail them.
 

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I'm not really familiar with the nitty gritty of Norton products, but here is a link where a problem associated with Norton Internet Security and "secure" web sites was discovered and resolved at the end:

http://forums.techguy.org/showthread.php?s=&threadid=58963&highlight=symantec+secure

Also I would turn off the script blocking for a test; there has been some discussion of a bug which produces erratic results in a recent thread.

edit

Yes there is a piece of "spyware" there:

http://www.cexx.org/dssagent.htm

If the removal utility doesn't get rid of it, let me know and I will give further instructions.
 

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Discussion Starter · #17 ·
Rog, thanks for hanging in there with me. I was able to get rid of the spyware but that didn't help. (Will that program remove spyware other than Broderbund's?) Turning off the script blocking didn't help. Making changes that Discover recommended in the Internet Security didn't help. An update to Norton Internet Security didn't help.
I plan to go back through this thread and look at some of the things I haven't tried yet, but will probably try uninstalling and reinstalling IE first.
Didn't get any takers on e-mailing a copy of the error message. Guess everyone is leery of publishing their e-mail address.

Thanks again!
 

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Jim, I'd say email it to me, but the size problem would probably apply to my online email as well.

You could resave and crop or resize it as jpeg. If you don't have a convenient program for doing that kind of thing, here's a great one...

http://www.irfanview.com/english.htm

As for the spyware, the broderbund utility only removes it's own.

Ad-aware from lavasoft will do a thorough scan and removal of spyware, but there usa site is currently down.

What are the modules or dll's mentioned in the error messages? We don't need all the addresses or stack dumps.

You could, for test purposes, run msconfig and uncheck the "startup group". If you don't get the error with nothing in that group loading, then you know something there is causing it and you can selectively disable or enable individidual files under the startup tab.
 

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Discussion Starter · #19 ·
Rog, I've just discovered that the error message which has been appearing in the little box is just the upper left corner of the full page error you get when IE is unable to access a requested web page! The strange thing is that before the little box comes up, the requested page comes up normally with no apparent problem. Then the little box slides in from the right side of the screen. It's different with the DiscoverShop applet which doesn't come up but the box does instead. That box contains a little more of the text than the other one does, even though it is about the same physical size.
I'm still inclined to uninstall and reinstall IE. What do you think?
 

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I don't see anything wrong with trying that, but if it were my problem I would first like to know if anything else in the startup group could be causing it. Easy to do with msconfig, just uncheck "startup group" on the general page for one boot and go back and re-enable it if it makes no difference. I don't see anything there that should prevent you from establishing an internet connection
 
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