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Discussion Starter · #1 ·
Can you help me fix the problem of no internet connection "Request timed out " error.
Most of the time I don't get the error(Request timed out) after using command ping 8.8.8.8 . But sometimes it pops out and then I lose connection. After a while its ok and then it happens again. If I ping host everything is ok and nothing bad pops out. For naw on I did:
-renew ip
-clear IP addresses or other DNS records from mine cache
-order DHCP client to renegotiate an IP address lease with the DHCP server on mine router
-And I've used some more commands;
-netsh int ip set dns
-netsh winsock reset
-netsh int tcp set global autotuninglevel=disabled
 

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· Trusted Advisor
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Hello and welcome to TSG!!

Does this happen only on one device on the network? Or others as well? Is this wired or wireless?

We know absolutely nothing about your setup or your PC. You've got to give us a little bit more to work with. Try running our system info tool and paste the results here.
https://static.techguy.org/download/tsginfo.exe
 

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Discussion Starter · #3 ·
Does this happen only on one device on the network?
No only on one single computer
Is this wired or wireless?
Wireless connection wired didn't change anything and I can't connect by etherhet cable anymore.
Info from TSG:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 8.1, 64 bit, Build 9600, Installed 20210904151913.000000+120
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 750 Ti
Hard Drives: C: 916 GB (754 GB Free);
Motherboard: ASUSTeK COMPUTER INC. H81M-D PLUS, ver Rev X.0x, s/n 140121114903213
System: American Megatrends Inc., ver ALASKA - 1072009, s/n 1001095777
Antivirus: ESET Security, Enabled and Updated
 

· Trusted Advisor
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If you're using the latest driver from the system manufacturer, I'd probably try a USB Wi-Fi dongle and see if that makes a difference. Disable the onboard if you try this.

How far are you from the router? And what kinds of obstacles are in between? What is the newest protocol your router is capable of? 802.11n? g? ac?
 

· Trusted Advisor
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Distance? Obstacles?
 

· Trusted Advisor
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Are you using an internal card with an external antenna, or a USB dongle?
 

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Discussion Starter · #9 ·
I use both and with same conclusion. Those are: Qualcomm Atheros AR9485 Wireless Network Adapter - internal card, TP-LINK Wireless USB Adapter - USB dongle.
 

· Trusted Advisor
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Does a continuous ping to your router exhibit the same behavior?
 

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Do you have the latest driver (June 2015) for the internal card?
https://www.catalog.update.microsoft.com/Search.aspx?q=Qualcomm+Atheros+AR9485
The internal card, from what I can see
https://www.ath-drivers.eu/qualcomm-atheros-datasheets-for-AR9485.html
is an n.
Since TP-Link has multiple wifi USB adapters, I can tell if you purchased one that is ac or n.

Your router 802.11ac only works on the 5GHz channel
https://www.trustedreviews.com/opinion/802-11ac-vs-802-11n-what-s-the-difference-2905251

You'd have fewer headaches if you made sure the wifi USB adapter is ac and not n.
 

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Discussion Starter · #12 ·
Do you have the latest driver (June 2015) for the internal card?
Yes
Since TP-Link has multiple wifi USB adapters, I can tell if you purchased one that is ac or n. You'd have fewer headaches if you made sure the wifi USB adapter is ac and not n.
I don't know if I understood it right but, I got to check it, results:
-TP-Link 802.11n but not turned on, and both 2,5GHz and 5GHz options avaible and turned on.
 

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Those ping times are horrendous.

Do you have any programs like uTorrent installed and running?

Can you for troubleshooting purposes connect the computer via Ethernet and turn off wifi to see if you get the same issue? Even if you have to move the computer?
 

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Discussion Starter · #14 ·
Do you have any programs like uTorrent installed and running?
I've used to have it but I uninstalled it cleared PC and then I formatted it and here we are right naw...
Can you for troubleshooting purposes connect the computer via Ethernet and turn off wifi to see if you get the same issue? Even if you have to move the computer?
RIght naw I don't have any Ethernet cable
 

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So to confirm:

You have multiple devices connected to the same router?
You do not exhibit the same behaviour on other devices, only this one?
You have the bad ping times and time outs on both Ethernet and wireless?
You have done a clean install of Windows?

If so, then the only common factor in this situation is the motherboard. You may want to try disabling both Ethernet and the onboard wireless connection (in Device Manager or Control Panel > Network and Sharing Center > Change Adapter Settings and right click on each one and choose Disable) and try the USB on its own. If you are still having massive ping issues/time outs like you shown, then the logical cause is the motherboard not processing the network traffic correctly.
 
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