Please explain this - what was sold at the same time as the computer - does the computer refer to the X360Replaced HD in brand new HP Pavilion x360 Convertable that was sold by Best Buy at the same time as the computer.
Bought an HP Pavilion x360 m Convertablr (11m-ad113dx with a 240GB HD and putting in an SSD 240GB for faster speed. Bought both the laptop and the drive and memory from Best Buy. Saleman chose both replacement parts. Also bought cable with EZ Gig IV cloning software recommended by salesman. My friend bought all of this and asked me to replace 4GB with 8GB memory and the HD with SDD.Please explain this - what was sold at the same time as the computer - does the computer refer to the X360
or do you mean the SSD was sold by Best Buy at the same time as the X360
What capacity is the SSD and what capacity is the original HDD and what did you use to clone it
I think the HDD is 1TB is it not
According to HP it came with a 500GB driveHP Pavilion x360 m Convertablr (11m-ad113dx
Thank you for the very good information. I took everything apart again and reinstalled the original 4GB of memory and the original HD. It still is not booting Error message says Boot device not found.For your future information - you should never attempt both a ram upgrade and a clone at the same time, if that is what you did.
You either make the ram upgrade first and ensure the system still boots and loads windows and the ram is showing the new capacity.
OR the other way round, but not both before trying to boot
Until you posted I had never heard of EZ Gig however a simple search shows there are numerous reports of it failing and indeed suggestions that this is especially so on windows 10
Plus which the user manual does not even list it as suitable for Windows 10
You will find if you search - as I did that most major cloning software providers have articles on EZ failing
For instance
https://www.backup-utility.com/clone/ez-gig-iv-clone-failed-3889.html
https://www.easeus.com/backup-utility/best-ez-gig-iv-alternative.html
https://www.partitionwizard.com/partitionmagic/ez-gig-iv-alternative.html
I have used Easeus FREE cloning many times with no problems, both here on the site and personally for myself and other people.
That said many people recommend the other two as well AND most SSD suppliers offer their own cloning software#
That all said it should of course boot and load windows with the original drive installed
According to HP it came with a 500GB drive
https://support.hp.com/gb-en/document/c06038612
however I do of course appreciate that it may have been changed
To clarify DID you check if it booted and loaded windows with the additional ram and the original drive BEFORE making the clone.
IF NOT I suggest you take out the additional ram
leaving in the original drive and then try entering BIOS/UEFI firmware and see if the drive is then recognised and the boot is to Windows Boot Manager
and it loads windows.
IF it does I then recommend you dispense with the EZ Gig and clone with either one of the links or the cloning software from the SSD manufacturer
When you reply please do so by typing in the box that appears when you open the topic, NOT by clicking reply on this post, that will quote all of this back to me, on your post.
Please ONLY quote anything you wish to highlight to me
It would help tremendously if you answered the other questionsWhen you reply please do so by typing in the box that appears when you open the topic, NOT by clicking reply on this post, that will quote all of this back to me, on your post.
Please ONLY quote anything you wish to highlight to me
No I did not. I opened the computer and replaced both memory and hard disk which obviously was a mistake.For your future information - you should never attempt both a ram upgrade and a clone at the same time, if that is what you did.
You either make the ram upgrade first and ensure the system still boots and loads windows and the ram is showing the new capacity.
OR the other way round, but not both before trying to boot
Until you posted I had never heard of EZ Gig however a simple search shows there are numerous reports of it failing and indeed suggestions that this is especially so on windows 10
Plus which the user manual does not even list it as suitable for Windows 10
You will find if you search - as I did that most major cloning software providers have articles on EZ failing
For instance
https://www.backup-utility.com/clone/ez-gig-iv-clone-failed-3889.html
https://www.easeus.com/backup-utility/best-ez-gig-iv-alternative.html
https://www.partitionwizard.com/partitionmagic/ez-gig-iv-alternative.html
I have used Easeus FREE cloning many times with no problems, both here on the site and personally for myself and other people.
That said many people recommend the other two as well AND most SSD suppliers offer their own cloning software#
That all said it should of course boot and load windows with the original drive installed
According to HP it came with a 500GB drive
https://support.hp.com/gb-en/document/c06038612
however I do of course appreciate that it may have been changed
To clarify DID you check if it booted and loaded windows with the additional ram and the original drive BEFORE making the clone.
IF NOT I suggest you take out the additional ram
leaving in the original drive and then try entering BIOS/UEFI firmware and see if the drive is then recognised and the boot is to Windows Boot Manager
and it loads windows.
IF it does I then recommend you dispense with the EZ Gig and clone with either one of the links or the cloning software from the SSD manufacturer
When you reply please do so by typing in the box that appears when you open the topic, NOT by clicking reply on this post, that will quote all of this back to me, on your post.
Please ONLY quote anything you wish to highlight to me
andPLEASE confirm that I have the correct service manual for your computer and that the description of the tasks of replacing hard drive with SSD and adding ram is what you have had to do.
I also read that some M models of this computer came with both a M2 SSD on which the OS was installed, as well as a HDD for data.
I presume your model is not such, you having checked that the OS was on the HDD which you have cloned to the 2.5 SSD
The connection to the drive as far as I know is both power and data is it not - you will know by the width of the connectionThe data cable is connected and that is the only cable I see to the hard disk.
the clone was successful- I attached the drive to my computer and could read it.PLEASE as I have now asked twice (post 7) - do not keep quoting back my posts
It is of no help and as you can see on your last I have to scroll down past the quote to read just a one line reply.
I want to try and help, but if you do not answer the questions I pose it is extremely difficult
You have answered just ONE
Please answer
and
The connection to the drive as far as I know is both power and data is it not - you will know by the width of the connection -the connection has the usual pin connector with a 2 slots one wider than the other. Attached to this is the ribbon cable that connects to the motherboard.
Did EZGig report the clone was successful and reading the user manual for EZGig did you use it in auto mode or invoke the manual setting
noDID you check if it booted and loaded windows with the additional ram and the original drive BEFORE making the clone.
Yes that is correct manual. The replacement Hard Disk is a Sandisk SSD Plus. The SanDisk website says it comes with easy cloning software but the disk came with nothing in the package but the drive. I did not think to look on the web for instructions as I thought the software that came with the cable was adequate. I do not know what you mean by also the m2 drive.You still have not answered the question regarding
Is it the correct manual I have found for your computer and was the procedure as described to replace the hard drive and the ram
and are you sure there is NOT also the M2 drive
Yes I watched several youtube vidoes to make sure I was doing it correctly. I had not replaced hardware in a while and I know all laptops are put together differently. Took off keyboard, took out battery, removed motherboard to get to RAM. Then removed Hard Disk and after cloning it to new HD put the new one in. Per your instructions I reversed everything and put the old RAM and HD back. Then went to BIOS, pressed F9 to reset values and tried to boot.So you had to remove the keyboard and the rest of the procedure to gain access to the drive and then you had to remove the system board to gain access to the ram
Is that correct please.
Do not think that this asked other than to try and give you the best advice
The M2 drive if the computer has one is the smaller drive shown hereIf BestBuy quoted you for the job, the procedure involved is why the quote may have seemed so expensive, not that I have any knowledge of BestBuy`s reasonableness of charges
Is there any chance that in firmware setup - you have set legacy rather than UEFI, as if you have the firmware will not see a boot deviceIf you need further confirmation post the serial number of the computer
So I guess I am screwed and will need to buy my friend a brand new something. Motherboard or connector.Well - it is not something I would have tried on another persons computer - IF I had never done such before
A totally different task, as I said on an earlier post, to replacing drive and ram when access is via panel on base
Yes I am aware now I made several mistakes- the first being accepting the task.
The M2 drive if the computer has one is the smaller drive shown here
https://www.wd.com/content/dam/wdc/website/downloadable_assets/eng/spec_data_sheet/2879-800082.pdf
It is according to the user manual by the side of the SATA drive and is held in place by screw
Unless I am not seeing thing correctly I am not seeing am M2 drive
What is the serial number of the laptop 8CG910HTGQ
product no 3WL08UA#ABA
Is there any chance that in firmware setup - you have set legacy rather than UEFI, as if you have the firmware will not see a boot device
Although I think the response
NO hard drive installed
confirms that a connection is not properly made
I have made sure it is not legacy. I agree connection is probably the issue. I suppose I could have damaged something while working on it but nothing is obviously broken or bent.
It is of course somewhat of a guess but I would suspect the connection to the board, rather than the connection to the drive - the other end of the cable
Finally I wish you the best of luck with itIF as you say that is the correct manual for this computer - have a careful read of page 35, as it clearly states that to remove the drive it is necessary to remove the cable from the system board - presumably because there is not sufficient free play in the cable to simply disconnect it from the drive
Of course I removed the cable from the system board. I have been working with hardware for many years. Thank you for the links. I will try a hard reset. And yes I am aware of static damage to parts. I appreciate all the information you have shared with me. Going to hard reset now.Well - it is not something I would have tried on another persons computer - IF I had never done such before
A totally different task, as I said on an earlier post, to replacing drive and ram when access is via panel on base
The M2 drive if the computer has one is the smaller drive shown here
https://www.wd.com/content/dam/wdc/website/downloadable_assets/eng/spec_data_sheet/2879-800082.pdf
It is according to the user manual by the side of the SATA drive and is held in place by screw
What is the serial number of the laptop
Is there any chance that in firmware setup - you have set legacy rather than UEFI, as if you have the firmware will not see a boot device
Although I think the response
NO hard drive installed
confirms that a connection is not properly made
It is of course somewhat of a guess but I would suspect the connection to the board, rather than the connection to the drive - the other end of the cable
IF as you say that is the correct manual for this computer - have a careful read of page 35, as it clearly states that to remove the drive it is necessary to remove the cable from the system board - presumably because there is not sufficient free play in the cable to simply disconnect it from the drive
The mistake IMHO besides, as mentioned, the error of undertaking the job in the first place, was to rely on YouTube Videos, rather than reading the actual service manual - as I attached - for the computerYes I watched several youtube vidoes to make sure I was doing it correctly. I had not replaced hardware in a while
You are of course correct. I should have RTFM. I have done many RAM upgrades but it has been a while.I will leave it with you
My recommendation is to seek help rather than try any more re dismantling etc
By that I mean - perhaps back to Best Buy or some place of your choosing
It is not I think a problem you are going to solve
Working with hardware for many years - depending on what you mean is totally different from such a task as here.
As you say
The mistake IMHO besides, as mentioned, the error of undertaking the job in the first place, was to rely on YouTube Videos, rather than reading the actual service manual - as I attached - for the computer
You would then of course discovered that the recommended procedure is to update BIOS first
Whether it would have made any difference I do not know but the latest as I said was issued January 2019 and unless that laptop was assembled by HP AFTER then it will not have that latest BIOS
and the BIOS update was issued for
Provides enhanced BIOS stability.
That said I do not think the failure to do so is the cause of the present problem, but it would obviously have been good to follow the procedure.
I really believe that your best way forward is to hand the job to a professional.
Hopefully the cost will be less than a complete new laptop.
The choice is of course yours IF you want to chance it see this
https://support.hp.com/gb-en/document/c00042629
I have read reports of a cloned SSD not being recognised on this computer, but NOT of the original drive also not being recognised.
Finally once again
My best wishes with your problem
Of course I removed the cable from the system board. I have been working with hardware for many years. Thank you for the links. I will try a hard reset. And yes I am aware of static damage to parts. I appreciate all the information you have shared with me. Going to hard reset now.
