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Discussion Starter · #1 ·
I have a Sony VAIO notebook F520 running Windows98 and I need to know how to remove McAfee from all sectors. Background: I was unhappy w McAfee & bought Norton. Before I could install it, I opened a virus via email. I could not tell from the Symantec site which virus I had, so I decided to install the Norton & run Norton Emergency Virus Repair, which meant that I needed to un-install the McAfee. Well, I could not find the un-install feature, so I removed the McAfee files, one by one, from my C drive, then installed the Norton, ran the NEVR and got rid of the virus. However I now have pieces of McAfee on my hard drive & need to get it off so that it and the Norton don't corrupt each other. ANY way to do this other than wiping my hard drive? What would you do? Since I no longer have any Mc files on my C drive, I can't go to the main and select un-install. Thanks. ~ Julie
 

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You could try re-installing McAfee via Control Panel>Add Remove Programs. That way it should show up in the add remove programs menu...but make sure you re-install it in the SAME directory that it was installed to previously. Then, Uninstall it.

This should grab all of the vestiges of the program that physically deleting doesn't touch, such as shared DLLs and other system files that get placed in your Windows directory.

Just to avoid possible problems, make sure that you have your Norton Antivirus program SHUT DOWN before you try this. Use Ctrl/Alt/Del and close the Norton programs while you intall and uninstall the McAfee program. This is probably not necessary, but it couldn't hurt.
 

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Hi Honey :D

Go here and on the left side of the page under CHOOSE A PRODUCT BELOW, select the version of McAfee you have.

On the next page under CHOOSE A CATAGORY BELOW, select install/uninstall.

On the next page select HOW DO I UNINSTALL MCAFEE.

It should give you detailed instructions on how to uninstall their software.

Otto
 

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Originally posted by cj_white
the only way to truely get rid of macafee( which i consider a virus ) is to format your mbr.
This sounds to me a little exaggerated, to say the least... :D

I'm certainly no McAfee fan myself, but, if first disabled and then removed correctly, via Control Panel/Software add-remove, it can certainly be done, I should think...

Here on the other hand you have a program of which only parts have been removed.

I'd advise you to download RegCleaner

Start it up. In the opening screen you see all software RegCleaner has found in your registry.
Do a search for McAfee/NeWork Associates entries.
If you find any, check them, and click 'remove selected'.
Don't touch anything else.

Next, go to Tools/registry Cleanup/do them all, check all registry keys found, and click 'delete selected'.
A backup is made of everything removed. It's stored as a reg file, and it can be restored at any time, should problems arise.

Good luck,
 

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Discussion Starter · #7 ·
I cannot thank the four of you enough for taking the time to help me. I am ecstatic to report that I am now McAfee-free!!

Lavigne, I tried to re-install my version of McAfee and then remove it, but since it came installed on my PC, I didn't have it on a CD; McAfee required a code number to download, and I could not get a reply from them to get one. This happened to me once before: I had a fairly urgent concern and could not get a response from McAfee for *seven* weeks!:mad:

Otto, I went to the McAfee Help link and followed and completed their instructions, but repeatedly it said that the action could not be completed, and to try again.:p

cj, I don't know what an mbr is! :confused: LOL.

Tony, I am breathless!! :D Yesterday I downloaded and ran Norton CleanSweep, and it did not show any McAfee or Network Associates files on my PC. Tonight I downloaded RegCleaner, and there they were! After trying to get the danged things off for six days, it was suddenly so easy! Many, many thanks!

Again, thanks everyone,
Julie
 

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Glad to hear that you succeeded, even if my suggestion wasn't helpful. The re-install, then Uninstall trick works for most programs and can be a simple way to undo the damage caused when you "delete" a program instead of uninstalling it properly. Of course, it's dependant upon having a copy of the program in the first place. Having software pre-loaded on your machine can be nice, but not having the original program to re-install or add additional components can be a royal pain in the keyster, not to mention being a way for some unscrupulous vendors to distribute software without actually paying for the right to do so....(not that I'm suggesting that that's what has transpired here!...just a comment on an unacceptable practice that I've seen happen, even in large chain stores.)

Funny how one little problem can generate so many varied suggestions. The benefit of the help on this site is that most of the time, the suggestions can do no harm, so there's really no danger in trying them. However, it's always wise to ask others for an opinion BEFORE you try something that you suspect may cause probelms. Luckily, that seems to happen very infrequently, and those times that someone has posted something that might have unpleasant consequences, the post has either been prefaced with a disclaimer, or there has been a quick chorus of fellow TSG members jumping in to add a note of caution.

BTW, I believe the MBR that the other post referred to is your motherboard, which isn't something that can be formatted....??? You format your harddrive, which is the MOST extreme course of action, and should only be done when EVERYTHING else, and I mean EVERYTHING has failed. The characterization of MacAfee as a virus was no more helpful than suggesting your reformat, and also fits into my cautionary scenario of the previous paragraph...

Once again, good to know that you solved your problem, and I'll end my sermon before I get too deep...hehe.
 

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Discussion Starter · #10 ·
One more small related question: When I start my PC now, I get a DLL error. But I don't know which ???.DLL it is related to. It just says DLL not found and doesn't narrow it down or specify which program. Do you guys know of a fix for this? Thanks again!

~ Julie
 
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