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I need some help if at all possible. I do not know if it is hardware or software related. I purchased a Dell laptop online for my mother and after 6 months, it has been remotely frozen through the web browser. A message appears that the laptop belongs to Everest College and to contact them. I called the college and the guy said it had belonged to a student who leased it from the school. The student left the school and never returned the laptop. The guy kept pushing me to return the laptop without any regard to the money I would be losing. He even went as far as to tell me that they billed the student for the laptop and still want the laptop back. I had read some articles about Everest College and how they were involved in tuition fraud, but this behavior baffled me. Maybe I am being selfish, but my mother has MS and usually stuck in her house, the internet has become her window to the outside. I can not afford to buy another one right now. I reformatted the hard drive and installed windows 7 on the machine and in a matter of minutes, the message was back on the laptop.
Can someone please help me with this issue?
 

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Whether you knowingly or unknowingly purchased stolen merchandise we cannot help. Maybe you can negotiate a middle position with the school, or maybe an attorney can help. Sorry; closing this.
 
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