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Recent change creates loads of Internet junk, stalls Edge

1660 Views 16 Replies 3 Participants Last post by Phantom010, Sep 10, 2016

lewisma9

Discussion Starter · Sep 1, 2016

Hello:
In the past few weeks - since I installed Win10, I think - my Internet program (Microsoft Edge) has been freezing up after prolonged use. I use Disk Cleanup and Ace Utilities to clear out the junk and it always works. I also use these every morning or evening, just to be safe. But I can't figure out WHY the memory gets so clogged up now, tho never before. I've tried to check the Settings but can't see anything that might work (I'm not an expert, obviously). Is there something I can do to prevent this buildup of junk? Thank you. Maryellen

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 8094 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: Total - 932249 MB, Free - 656389 MB;
Motherboard: ASUSTeK COMPUTER INC., Q551LNB
Antivirus: Kaspersky Internet Security, Updated and Enabled

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Phantom010

· #2 · Sep 2, 2016

We said it so many times here on Tech Support Guy, but looks like we will never say it enough. You should stay away from any programs claiming to fix errors in the registry. They will ALWAYS find errors to "fix", no matter if the computer has plenty of milleage or if it's brand new out of the box. The registry should be left alone, as there is no reason to "clean" it. It will, in most cases, make things worst, as important files still in use will be deleted in the process, rendering some programs, and sometimes the operating system, useless.

There are many reasons why a browser freezes from time to time. Misbehaving add-ons or too many of them is one reason. Having too many tabs opened at the same time is another one. Adware or other forms of malware can also be a cause.

lewisma9

Discussion Starter · #3 · Sep 2, 2016

Thank you Phantom010, but the problem is not Windows Disk Cleanup nor Ace Utilities, which I've been using for at least 10 years now, through all the changes. I also severely limit the add-ons because they tend to slow things down. I also keep out the adware and malware with various blocking and malware guards like Kaspursky.
Here is the problem again:
My Internet program (Microsoft Edge) freezes up after prolonged use. When I empty the Internet cache & history, it works fine again. This never happened before a few weeks ago. The only change I am aware of, is that Win10 installed an update. Can you suggest what might be the problem, and what I can do about it? Thanks.

DaveA

· #4 · Sep 2, 2016

I have NOT had this issue on my Windows 10 machine.

Are the "Disk Cleanup and Ace Utilities" been updated to run on Windows 10, or are the Windows 7 versions?

lewisma9

Discussion Starter · #5 · Sep 2, 2016

The Disk Cleanup utility is built into Windows so I assume it is the current version in Win10. Ace Utilities has been updated for Win10 and it also updates every time I use it.

Phantom010

· #6 · Sep 2, 2016

Something could have been changed by running Ace without you noticing it at first. Try solution #1 in the following link:

http://windowsreport.com/microsoft-edge-slow-windows-10/

(Do not download anything or run any scans showed on that page, they're ads)

Also make sure you have enough allocated space for your Temporary Internet Files.

lewisma9

Discussion Starter · #7 · Sep 2, 2016

Thank you Phantom10. I have 2 follow-up questions:
(1) At the website you linked, Solution #1 tells me to open "Internet Explorer, NOT Microsoft Edge" to start. I can't locate IE on my computer and thought it was replaced by Edge. Where is it located? It doesn't show up on the Start Menu/All Programs.
(1) For me to check the space allocated to my Temp Internet Files, where can I do this?
Thanks.

Phantom010

· #8 · Sep 2, 2016

1- How to Open Internet Explorer in Windows 10

2-

See less See more

lewisma9

Discussion Starter · #9 · Sep 2, 2016

I seem to have a basic problem. There is no Search Box on my Start Menu, and Cortana doesn't help me to find Internet Explorer on my computer. There is no Search Box on my Task Bar. How do I fix this, so I can follow your suggestions above?

Phantom010

· #10 · Sep 2, 2016

Press the Windows key + R to open a Run box.

Type iexplore.exe

Press Enter.

lewisma9

Discussion Starter · #11 · Sep 2, 2016

HOORAY!! Thanks so much!! I'm very glad to have that tip, for lots of reasons. So, I did as you suggested, opened IE and will now follow the instructions on your link.
By the way, I also just found Internet Explorer on the Start Menu/All Apps, under Windows/Windows Accessories, of all places!
Back soon.

lewisma9

Discussion Starter · #12 · Sep 2, 2016

Thanks again! I reset the space allocated for Temp Internet Files to 1024, as suggested in your LINK - it had been set for 250.

ONE LAST QUESTION: I now have Internet Explorer linked prominently on the Start Menu. But there is a PROBLEM: The text size is very tiny. I reset it (under Internet Options) to Largest, but it still is very small, about type size 9. And my touch screen doesn't seem to affect it when I spread my fingers to make it larger. Any suggestions for how I can fix this?

Phantom010

· #13 · Sep 2, 2016

Is it only the text, or whole pages? What about the zoom settings (CTRL"+", CTRL"-", CTRL"zero")?

lewisma9

Discussion Starter · #14 · Sep 2, 2016

My home page is Google News, and the text on the whole news page is about a size 9-10 type. the columns on either side are about a 7-8.
The same home page on Microsoft Edge is normal, with headlines about a type size 14 and news about an 11-12.
Whoa! CTRL "0" brought it back to normal! Again, thanks for the tip, this is new to me! You are my hero!

Phantom010

· #15 · Sep 2, 2016

You're welcome!

Let me know if there's any improvement with Edge.

lewisma9

Discussion Starter · #16 · Sep 10, 2016

Hi - I'm just following up. My problem with Edge was definitely solved, and it continues to run smoothly. Thanks so much for your help!

Phantom010

· #17 · Sep 10, 2016

Glad you're enjoying Edge. :up:

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