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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Realtek wrongly detect rear audio output
New desktop, everything OK except speakers sound. There is only front audio 3.5 output for speakers or headphones. Speakers (Logitech Z313) are connected but sound is horrible because headphones are enabled by default as a playback device. Under device manager my Acer monitor (no speakers) is listed as a HD audio display!? Realtek Audio Console shows that speakers are connected to the rear 3.5 output which doesn't exist (see the screenshot). I tried literally everything (updating and uninstalling drivers, restarting in safe and offline mode, downloading all Realtek compatible software...). The one thing that worked was Microsoft HD audio driver 10.0.22621.608 but only offline. As soon as I connect to the net headphones are automatically back as a default. Any advice is more than welcome.
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In device manager right click on sound
Left click on properties
Click on details tab
Change dropdown to device hardware id
Post a pic
Sample attached
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I think I identified the problem. I was using Lenovo app to check hardware. Audio controller passed the test and I heard a sound via speakers. But when I test them in settings there is no such a thing. Please check these 2 screenshots attached. Lenovo was using a different driver. That is the one that disappears when I am online. Strange?
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Only speakers got analog jack !? Impossible. They are 2.1. channel (2 speakers & subwoofer) and sound was perfect on my old PC.
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I tried that as well but it didn't work. This morning HD video become blurry as well and some strange noise (humming) was coming from the case. Tried to restart PC and then everything died. Windows couldn't boot and was unable to repair itself. Factory reset also didn't work so the only option left was to install it from USB or CD (which I didn't have). Luckily I was able to return it to the store, swap it for the only regular size desktop in whole city of Adelaide + got $100 back because it was cheaper. Hopefully this one won't give me any headache (it's still in the box). Once again, thanks for your time & help I really appreciate it.
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