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Realtek wrongly detect rear audio output

528 Views 28 Replies 3 Participants Last post by  zvone
New desktop, everything OK except speakers sound. There is only front audio 3.5 output for speakers or headphones. Speakers (Logitech Z313) are connected but sound is horrible because headphones are enabled by default as a playback device. Under device manager my Acer monitor (no speakers) is listed as a HD audio display!? Realtek Audio Console shows that speakers are connected to the rear 3.5 output which doesn't exist (see the screenshot). I tried literally everything (updating and uninstalling drivers, restarting in safe and offline mode, downloading all Realtek compatible software...). The one thing that worked was Microsoft HD audio driver 10.0.22621.608 but only offline. As soon as I connect to the net headphones are automatically back as a default. Any advice is more than welcome.

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That screen I think is showing playback devices
What shows under Speakers
What shows under advanced settings
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That screen I think is showing playback devices
What shows under Speakers
What shows under advanced settings
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Under advanced settings nothing at all. I can't even install Realtek HD audio manager which has much more options. Thinking of uninstalling latest Win. update but as I remember there was no sound from the beginning of installation. Then (in my previous tread) I managed to get headphones sound and thought that problem was solved. Wrong! I wrote to Lenovo, got the ticket number and somebody will contact me within 24h. But my warranty has nothing to do with software. Instead of having fun with new pc l spend all my time in Device manager and Realtek download site.
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Do you have an option in control panel>sound to allow windows to control sound and not realtek.
In device manager do you see any yellow exclamation marks?
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No I don't mate. Just tried 18 ways to fix the problem (How To Fix Sound Not Working in Windows 11 (Solved!)) and everything works fine in safe mode. As soon as I connect to the net (after some crackling sound) default audio device changes to headphones.
ps. didn't uninstall latest Win. 11 update yet.
Do you have an option in control panel>sound to allow windows to control sound and not realtek.
In device manager do you see any yellow exclamation marks?
When updating to the latest version Realtek HD manager got this message:
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As soon as I connect to the net
what browser are you using.
Go to device manager
Properties of the sound
Hardware id
What is the pci ven number
what browser are you using.
Go to device manager
Properties of the sound
Hardware id
What is the pci ven number
Sorry I wasn't clear enough. When my PC is connected to broadband then speakers disappear. I'm using Chrome and not able to access sound properties.
In device manager right click on sound
Left click on properties
Click on details tab
Change dropdown to device hardware id
Post a pic
Sample attached


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This morning properties option was greyed out and unresponsive. I am mentally exhausted and done for today. For the whole week l'm stuck in device manager. Thanks for your help. l'll let you know tomorrow what's happening.
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In device manager right click on sound
Left click on properties
Click on details tab
Change dropdown to device hardware id
Post a pic
Sample attached


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This morning properties option was greyed out and unresponsive. I am mentally exhausted and done for today. For the whole week l'm stuck in device manager. Thanks for your help. l'll let you know tomorrow what's happening.
I think I identified the problem. I was using Lenovo app to check hardware. Audio controller passed the test and I heard a sound via speakers. But when I test them in settings there is no such a thing. Please check these 2 screenshots attached. Lenovo was using a different driver. That is the one that disappears when I am online. Strange?

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So your working now?
Problem is still here. Can't roll back driver and Realtek is back as a default after restart. Disabling, deleting or uninstalling doesn't work. If I knew that reseting Win. will work l would do it.
The pic in post #11 for the hardware driver is for a network card
Not audio
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The pic in post #11 for the hardware driver is for a network card
Not audio
There is no properties for audio. Just 2 options: Open, Pin to start.
Click on start
Type in device manager
In device manager
click on the down arrow next to sound
right click on Audio device
Left click on properties
Click on details tab
Change dropdown to device hardware id
Post a pic
Sample attached
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2
If you go start
Type in control panel
Click on sound
What shows

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@Gr3iz Any Ideas?
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3
Sorry, my fault.

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