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Random BSOD crashes... Help!

1402 Views 1 Reply 2 Participants Last post by blues_harp28, Feb 15, 2017

mdecker1997

Discussion Starter · Feb 15, 2017

My custom-built PC is randomly crashing and rebooting. It normally does it when I'm playing Skyrim or Sims 4, usually with no blue screen and just a reboot, but earlier it bluescreened in the middle of me drawing on my Wacom tablet and listening to Spotify.

The first time it did this was when I was playing The Sims 4. First my graphics driver crashed and recovered, and five minutes later the entire system force-rebooted. Yesterday it did it in Skyrim with no graphics driver crash beforehand.

System specs are below:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 840 Processor, AMD64 Family 16 Model 5 Stepping 3
Processor Count: 4
RAM: 12247 Mb
Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
Hard Drives: C: 698 GB (510 GB Free); D: 698 GB (697 GB Free); F: 931 GB (669 GB Free);
Motherboard: MSI, 970A-G43 PLUS (MS-7974)
Antivirus: Avast Antivirus, Enabled and Updated

Windows error details are below:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000088
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000306DEE6
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021417-26130-01.dmp
C:\Users\burnt toast man\AppData\Local\Temp\WER-265856-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

And last but not least, details from a program I have that analyzes crashes (I was having another issue with a faulty motherboard that has since been replaced, hence why I have the program):

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 2/14/2017 5:36:55 PM your computer crashed
crash dump file: C:\Windows\Minidump\021417-26130-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70400)
Bugcheck code: 0xA (0x88, 0x2, 0x1, 0xFFFFF8000306DEE6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 2/14/2017 5:36:55 PM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: asmthub3.sys (asmthub3+0x40C0)
Bugcheck code: 0xA (0x88, 0x2, 0x1, 0xFFFFF8000306DEE6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\asmthub3.sys
product: ASMedia USB 3.1 Host Drivers
company: ASMedia Technology Inc
description: ASMedia USB3.1 Hub Driver
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: asmthub3.sys (ASMedia USB3.1 Hub Driver, ASMedia Technology Inc).
Google query: ASMedia Technology Inc IRQL_NOT_LESS_OR_EQUAL

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blues_harp28

· #2 · Feb 15, 2017 (Edited)

Hi, some reasons for Blue Screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Update your Nvidia - AMD drivers.
http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
http://support.amd.com/en-us/download/auto-detect-tool
======
Run a Mem Test.
http://www.memtest.org/
Scroll down to 'Download (Pre-built & ISOs)'
'Download - Pre-Compiled Bootable ISO (.zip)'

Download the ISO file then burn to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
======
Run a hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

http://www.tacktech.com/display.cfm?ttid=287
======
Check for overheating.
http://www.piriform.com/speccy

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