The only info I've been able to find, indicates that this problem has to do with a compatibility issue between some mfc*.dll's and oleaut32.dll. Does this error occur in Outlook? If it only occurs while running a certain application, you might want to try a re-install, or even a full removal and re-install.
That is an error message being caused by a program she has running. The next time she gets the error message, have her see what is running in the background. Press CTRL+ALT+DEL and look at the list. Copy it.
Check MSCONFIG to see what is running at startup and you can try a process of elimination to try and find the culprit. I would start by unchecking any Internet Programs from startup and see how it goes.
The idea is to see which program is causing the error message.
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