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Problems with WiFi adapter since I'm in the UK

1230 Views 14 Replies 4 Participants Last post by  DaveA, 
M
Hi guys. I hope you could help me solve this problem. So I've bought my laptop from Bulgaria where it worked perfectly with my WiFi but since I've returned home to the UK, I've had constant problems with the lack of internet. I'm with TalkTalk. My laptop is Acer Aspire 515-52G-55KB.

First I ran troubleshoot and it was the DNS servers not responding. I changed them to Google DNS. It was faster but not so much. I also tried Cloudfare but they didn't work at all. Then I tried disabling IPv6 and it went a bit faster.

Then I researched more into this and different people tell me different things. One of them told me to update the driver from Windows - it was going on and off and I ended up without a WiFi adapter... Had to go back to a restore point. Another person told me to download it manually from the developer website, I installed it, no result. He asked me to write some commands in cmd and told me it's probably not my laptop's fault but the router's. And now another is telling me to uninstall it first and then download it from there but I'm afraid I'll have to restore again in case it doesn't work.

So that was all mostly done while being connected via ethernet. The last troubleshoot showed me that the Intel Wireless adapter is experiencing driver or hardware-related problems and that a network cable is not properly plugged in or may be broken. It couldn't fix them. Ethernet is good either way. Now Google Chrome doesn't respond at all and when I download it, I can't install it for some reason. (- Deployment and application do not have matching security zones.)

When I try to enter the commands, I get to "No operation can be performed on Local Area Connection while it has its media disconnected". And every time I have looked at the status of the WiFi adapter it says that the IPv6 has no network access.
Thank you.

OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 11
Processor Count: 8
RAM: 16234 Mb
Graphics Card: Intel(R) UHD Graphics 620, 1024 Mb
Hard Drives: C: 237 GB (168 GB Free); D: 931 GB (931 GB Free);
Motherboard: WL, Raticate_WL
Antivirus: Windows Defender, Enabled and Updated

Edit: Since I deactivated my Windows Virus protection, it's gone a liiitle bit faster.
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managed
Hi and welcome to TSG.

Please do the following :-
  1. Right-click Start > Command prompt (Admin) OR Windows Powershell (Admin)
  2. In the new window type IPCONFIG /ALL then press Enter
  3. Press Alt+Space > Edit > Select all > press Enter
  4. Press Ctrl+V keys to paste the text into your reply.
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Fireflycph
Try the following.

  1. Manually create a Restore point (if you're afraid you need to restore)
  2. Download the latest driver from the manuf. site
  3. Uninstall everything related to the WiFi card
  4. Reboot
  5. Install the downloaded driver.
  6. Uncheck IP v.6 (most sites do not use that, yet)
  7. Reboot
  8. Run a speedtest
  9. Run same speedtest on a different device to see if speed matches.
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M
Hello. Some update. The only thing I didn't try was to change the router's settings as an admin, so I changed the DNS servers manually to the Google ones. That sped up my connection 100x. But for some reason it's still having problems and when I log in to the router's settings it comes back to normal.

This is a reply to the first comment, bear in mind "Wireless LAN adapter Локална връзка* 1" is in Bulgarian so it just means Local network.

Microsoft Windows [Version 10.0.18362.239]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DESKTOP-E32NN6J
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Локална връзка* 1:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 48-A4-72-A1-DD-5E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560
Physical Address. . . . . . . . . : 48-A4-72-A1-DD-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fdaa:bbcc:ddee:0:c59a:d9f9:3d2c:f53b(Preferred)
Temporary IPv6 Address. . . . . . : fdaa:bbcc:ddee:0:a8a5:ebd7:5720:beb1(Preferred)
Link-local IPv6 Address . . . . . : fe80::c59a:d9f9:3d2c:f53b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.35(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 18, 2019 9:57:06 AM
Lease Expires . . . . . . . . . . : Friday, July 19, 2019 11:57:13 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 122201202
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-77-1A-37-00-15-5D-01-6A-03
DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
2001:4860:4860::8844
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
lan
C:\Windows\system32>

Should I still try the second option that you gave me in the second comment? Thanks.
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M
I ran some more troubleshooting, if that helps.

C:\Windows\system32>ping www.google.com
Pinging www.google.com [216.58.198.164] with 32 bytes of data:
Request timed out.
Reply from 216.58.198.164: bytes=32 time=369ms TTL=55
Request timed out.
Reply from 216.58.198.164: bytes=32 time=265ms TTL=55
Ping statistics for 216.58.198.164:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 265ms, Maximum = 369ms, Average = 317ms

C:\Windows\system32>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
General failure.
Reply from 8.8.8.8: bytes=32 time=558ms TTL=55
Reply from 8.8.8.8: bytes=32 time=259ms TTL=55
General failure.
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 259ms, Maximum = 558ms, Average = 408ms

C:\Windows\system32>ping 127.0.0.1
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ping 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
General failure.
Request timed out.
General failure.
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>tracert 192.168.1.1
Tracing route to 192.168.1.1 over a maximum of 30 hops
1 200 ms 1 ms 1 ms 192.168.1.1
Trace complete.
C:\Windows\system32>route print
===========================================================================
Interface List
14...48 a4 72 a1 dd 5e ......Microsoft Wi-Fi Direct Virtual Adapter
11...48 a4 72 a1 dd 5d ......Intel(R) Wireless-AC 9560
1...........................Software Loopback Interface 1
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.35 35
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.35 291
192.168.1.35 255.255.255.255 On-link 192.168.1.35 291
192.168.1.255 255.255.255.255 On-link 192.168.1.35 291
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.35 291
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.35 291
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 331 ::1/128 On-link
11 291 fdaa:bbcc:ddee:0:d3b:d7d3:6f76:6da1/128
On-link
11 291 fdaa:bbcc:ddee:0:c59a:d9f9:3d2c:f53b/128
On-link
11 291 fe80::/64 On-link
11 291 fe80::/64 fe80::daa7:56ff:fe28:fac8
11 291 fe80::c59a:d9f9:3d2c:f53b/128
On-link
1 331 ff00::/8 On-link
11 291 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
C:\Windows\system32>
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M
Fireflycph, I did all that. Nothing changed. I checked my speed, it didn't even go beyond 1. With ethernet it's 14.2 Mbps download, 6.59 Mbps upload.
I tested WiFi again after disabling: 13.7 Mbps download; 8.25 Mbps upload. Hope it stays like this now.
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managed
Fireflycph's idea of disabling IPv6 seems to have done the trick. I would use it that way for a few days and see if the speed stays ok.
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Fireflycph
mementoxmori said:
Hope it stays like this now.
Click to expand...
Well,I hope so too. :)
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M
Well, okay. Yesterday the speed was fine for four hours straight. Afterwords it just dropped down. Just did a quick test: 0.16 Mbps download 0.16 Mbps upload. Restarted my laptop, same thing. I don't know what to try anymore.
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Fireflycph
Does other devices have the same issues? If so it certainly could be your router that's having issues.
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M
No, other devices are okay.
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M
Apparently the problem hasn't been resolved. I don't know why it was doing fine for a while after I installed the lastest WiFi driver, deactivated IPv6 and rebooted. Since then it's been awfully slow again and I'm running out of reasons and solutions but other devices are perfectly fine. It's getting to the point where the websites crash and ask me to run troubleshooter cause there's no internet. Even when I run troubleshooter it's never showing any problems.

Now I'm mostly using ethernet as there's no other way but I guess it goes to show that the router is working fine.
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DaveA
This may sound stupid, but have you tried a different Windows user account?

I have a couple simple programs and now a Beta one, that is giving me "Not Responding" error message when using my prime windows account.

But if I log out and into a different one, they work just fine.
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M
Hi, guys.

DaveA, I didn't need to bother doing this because I tried some sort of solution and changed my 802.11n/ac wireless mode to 802.11n. Since Sunday it hasn't been acting up or anything, I enjoy my speed. :) Did I do the right thing?

Thank you all very much!
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DaveA
If it continues to work the way you want, then yes, you did the right thing.
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