Tech Support Guy banner
Status
Not open for further replies.
1 - 11 of 11 Posts

· Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
So i made the mistake of volunteering myself to fix my girlfriend's mother's dinosaur. its a P1 133MHz with 64mb of Ram. What a Mistake.

I formatted and installed Windows 98 SE. Everything came back just fine except for the Modem. It will not connect to the internet by any means. there was a rockwell modem in there, but we replaced it with a new smartlink 56k (V.92 Ready / V.44 Ready)

Problem?
Error message: the number you are dialing is not answering

What Happens?
The modem dials, but actually hangs up before the first ring is heard. Its telling me that the computer it is trying to dial is not answering, but its not even giving it a chance to ring.

note worthy: when i pick up the phone during the modem's dialing process you will actually hear the connection buzz and fuzz after the error comes up and ultimately does not connect.

I've tried everything on the rockwell modem, every driver possible, even putting in a new modem with new drivers didnt fix the problem.

Someone help me, or my potential mother-in-law with think I am a moron.

Thanks much,
Joseph
 

· Retired Moderator
Joined
·
14,262 Posts
Hi WIN98VICTIM

Welcome to Tech Support Guy Forums!

Did you reinstall Windows 98SE due to a problem with the modem?
Or due to another problem?
If so, was the modem working OK before?

Have you tried other access numbers?

What ISP is being used?

Any exclamation marks in Device Manager?

When you uninstalled the Rockwell modem, did you also remove the device from Device Manager while in Safe Mode?

When you installed the new smartlink modem, did Windows detect it?
Is the new modem in the same PCI slot the Rockwell modem was using?
What Com does it show for the new modem?

Let us know.
 

· Registered
Joined
·
8 Posts
Discussion Starter · #4 ·
EAFiedler said:
Hi WIN98VICTIM

Welcome to Tech Support Guy Forums!
Thanks! I think i'll be using this place alot. Mostly for help, saddly. I am not one with many answers... in time, though.
EAFiedler said:
Did you reinstall Windows 98SE due to a problem with the modem?
Or due to another problem?
If so, was the modem working OK before?
I reinstalled windows because the computer had not been formatted in a few years. apparently it has been passed along from one family member to another without ever been given a fresh start. I thought formatting it would be a good idea seeing as it was running slow as hell, even for a 133MHz computer.

The Rockwell modem was working OK before.

EAFiedler said:
Have you tried other access numbers?

What ISP is being used?

Any exclamation marks in Device Manager?
Its a local university (memorial university of newfoundland) connection. But I don't think it has anything to do with the service provider. I tried dialing to a normal phone and the modem gives up before the phone even has a chance to ring. usually about 10 seconds into the dialing sequence.

Exclamation marks in device manager? I can't say I checked. what should I be looking for, exactly?

EAFiedler said:
When you uninstalled the Rockwell modem, did you also remove the device from Device Manager while in Safe Mode?
I didn't do it while in safe mode.

EAFiedler said:
When you installed the new smartlink modem, did Windows detect it?
Is the new modem in the same PCI slot the Rockwell modem was using?
What Com does it show for the new modem?
Windows did infact detect the modem. it is in a different PCI slot. in fact, before it was in a different sized slot.

Its going through COM2.

I think when I reinstalled windows the Rockwell modem was having the same problem. but at the time I got a different error for ever different driver i tried to install, so I think the rockwell might still be functional.

Does that help anyone understand my problem a little better? Right now they are borrowing my laptop until i get this piece of crap fixed, and i want my laptop back.

a back rub for anyone who figures out my problem*

*some conditions apply
 

· Banned
Joined
·
5,855 Posts
as the computer boots up use del/esc f1/etc to get into bios. it should be on the bottom of the screen.

i'm not sure what page it's on but you need to disable com2 with home/end/page down-up to disable it.

esc/f10 to save/yes and when the computer restarts the modem will probably be identified, installed and you'll be able to connect. :cool:
 

· Retired Moderator
Joined
·
14,262 Posts
DaveBurnett

Can you verify bearone2's statement to disable COM2 in the BIOS?
I do not see where COM2 is actually listed in BIOS, only the PCI configurations.
I would think disabling either of the PCI devices in BIOS would make it permanently disabled.
BIOS is not my strong point.

WIN98VICTIM
It could also be an X on the device in Device Manager.
 

· Registered
Joined
·
8 Posts
Discussion Starter · #10 ·
it is an internal modem plugged into a PCI slot.

And there are no exclamation marks or "X" beside the driver in device manager.

I don't think its the modem anymore as I have got the old rockwell to do the same thing, now.

Much Thanks,
Joseph
 

· Banned
Joined
·
5,855 Posts
EAFiedler said:
Hi bearone2

What does disabling COM2 do?

Will it not be permanent?

Just curious ;)
if the pci modem is configured by jumpers or software to use com2/irq3, com2 must be disabled in bios to have the modem use com2.

no, it's not permanent and can be changed as easily as it's disabled.
formatting/reinstalling the os will have com2 enabled as it's a default setting.

as i said i don't know which page its on in bios in you're situation. :cool:
 
1 - 11 of 11 Posts
Status
Not open for further replies.
Top