Tech Support Guy banner
  • Please post in our Community Feedback thread for help with the new forum software! If you are having trouble logging in, please Contact Us for assistance.
Status
Not open for further replies.
1 - 14 of 14 Posts

·
Registered
Joined
·
9 Posts
Discussion Starter · #1 ·
I can connect to some internet sites but not others particularly ilovespades.com I cannot connect to. But when I type in the site name in my url location I get the Internet Explorer cannot display the webpage
What you can try:
Diagnose Connection Problems
I select to diagnose it and it says not a problem with my configuration. I have a dell inspiron 1721 wireless laptop using a belkin model f5d8233-4v3. below is my ipconfig stuff:
wireless lan adapter wireless network connection:
connection-specific dns suffix: belkin
ipv4 address: 192.168.2.2
subnet mask: 255.255.255.0
default gateway: 192.168.2.1
Really reallly need some help with this. thanks so much michelle rice or email me at [email protected]
 

·
Retired Moderator
Joined
·
106,726 Posts
Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

TRACERT ilovespades.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #3 ·
Okay, i did what you said. here you go thanks so much for ur help. i hope we can get this fixed. it's driving me crazyl. i used to be able to go to that site. thinking about doing system restore but not sure hope u can help me with this.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>TRACERT ilovespades.com
Unable to resolve target system name ilovespades.com.
C:\Users\ricemil>
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #4 ·
okay i tried it again and got this
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>TRACERT ilovespades.com
Unable to resolve target system name ilovespades.com.
C:\Users\ricemil>

??the same thing??
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #5 ·
John, i found another post on this site similar to mine where u asked the user to try ipconfig / all so i did and pasted those results below. thanks for ur help

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>ipconfig / all
Error: unrecognized or incomplete command line.
USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]
where
adapter Connection name
(wildcard characters * and ? allowed, see examples)
Options:
/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
For Setclassid, if no ClassId is specified, then the ClassId is removed.
Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments
C:\Users\ricemil>
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #6 ·
sorry im a little new to this stuff - - here is the paste of the ipconfig/all.....
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>ipconfig / all
Error: unrecognized or incomplete command line.
USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]
where
adapter Connection name
(wildcard characters * and ? allowed, see examples)
Options:
/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
For Setclassid, if no ClassId is specified, then the ClassId is removed.
Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments
C:\Users\ricemil>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ricemil-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-6B-C4-3B-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1C-26-63-EA-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 03, 2009 7:11:18 AM
Lease Expires . . . . . . . . . . : Monday, October 11, 2145 2:11:52 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-1C-23-92-D4-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:14ab:2c9f:3f57:fdfd(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::14ab:2c9f:3f57:fdfd%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\ricemil>
 

·
Retired Moderator
Joined
·
106,726 Posts
Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #8 ·
John, here you go. i think i did this correctly. thanks for all ur support
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ricemil-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-6B-C4-3B-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1C-26-63-EA-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, September 04, 2009 7:20:03 AM
Lease Expires . . . . . . . . . . : Monday, October 11, 2145 5:28:05 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
Physical Address. . . . . . . . . : 00-1C-23-92-D4-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:833:161d:3f57:fdfd(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::833:161d:3f57:fdfd%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F314DCBC-15F7-4462-8A2C-32E1009C0
1E4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\ricemil>PING computer_ip_address
Ping request could not find host computer_ip_address. Please check the name and
try again.
C:\Users\ricemil>PING 192.168.2.2
Pinging 192.168.2.2 with 32 bytes of data:
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\ricemil>PING 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=22ms TTL=64
Reply from 192.168.2.1: bytes=32 time=8ms TTL=64
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 22ms, Average = 7ms
C:\Users\ricemil>PING 192-168.2.1
Ping request could not find host 192-168.2.1. Please check the name and try agai
n.
C:\Users\ricemil>PING 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\ricemil>PING 74.125.
Ping request could not find host 74.125.. Please check the name and try again.
C:\Users\ricemil>PING 74.125.45.100
Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=73ms TTL=52
Reply from 74.125.45.100: bytes=32 time=136ms TTL=52
Reply from 74.125.45.100: bytes=32 time=78ms TTL=52
Reply from 74.125.45.100: bytes=32 time=64ms TTL=52
Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 136ms, Average = 87ms
C:\Users\ricemil>
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #10 ·
sorry about that - here it is below:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\ricemil>ping yahoo.com
Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=125ms TTL=53
Reply from 209.191.93.53: bytes=32 time=37ms TTL=53
Reply from 209.191.93.53: bytes=32 time=36ms TTL=53
Reply from 209.191.93.53: bytes=32 time=35ms TTL=53
Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 125ms, Average = 58ms
C:\Users\ricemil>
 

·
Retired Moderator
Joined
·
106,726 Posts
So, we have a basic connection that looks good.

Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #12 ·
i tried this an ending messing up my entire connectionan dn could not get anywhere so i did a system restore and got it back like it was but of course still having the dns errors. Initially at the link it asked for windows operating system i have and i have windows vista home premium windows software and the first option was to select your operating system and mine was not listed as an option so i tried the other options and they did not work plus they asked me to do things i did not understand how to do. I dont know what we should do next. what do u suggest? i wish there was some way you could go remote on my pc and fix it for me. that would be so awesome. I am going to sleep on this and try to do this again - the link you sent me in the morning again without visitors at my house and I may be more successful. Thanks again - is there another link somewhere like that with different instructions that are easier to follow? thanks so much
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #13 ·
it is also asking as one of the first questions as....choose your server and then it says windows and then under that it lists the following: Server 2008, Server 2003 and Server 2000 and Simple DNS Plus. I did not know which one to choose. Is this my server version or my pc version. It was not clear to me.
Also, if i just select one like windows 2000, i next click net connections and rt click lan to properties and then select tcp/ip = i am not sure whether to select tcp i 4 or tcp ip 6. if i just select one, 4 for example. next it asks me to
  1. Assign this server a static IP address, subnet mask, and gateway address.
i dont know what those are should i do the ipconfig to get those. i m sorry i am just lost with this thing but will look at it in the am with a fresh mind to see ifit makes more sense. thanks for any help with this.
 
1 - 14 of 14 Posts
Status
Not open for further replies.
Top