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Priority connection problem

498 Views 3 Replies 2 Participants Last post by lunarlander, Apr 24, 2019

junave

Discussion Starter · Apr 20, 2019

When at my in-law's my PC works fine on their Wifi when I am alone. But as soon as someone else connects, especially with a mobile phone, my connection slows right down. Sometimes there are three or four of them connected at one time and they have no problem. But my PC seems to get shunted down a priority list. Any ideas (apart from divorcing and getting a new set of in-laws!)

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Famille, 64 bit
Processor: Intel(R) Celeron(R) CPU N3060 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 4
Processor Count: 2
RAM: 4001 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 449 GB (369 GB Free); D: 14 GB (1 GB Free);
Motherboard: HP, 832C
Antivirus: Avast Antivirus, Enabled and Updated

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lunarlander

· #2 · Apr 21, 2019

Check the router if it has Quality of Service feature. If it has, it could be that someone has set priorities for certain devices/connections. Settings vary by router, you have to look and see.

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junave

Discussion Starter · #3 · Apr 24, 2019

Thanks for the suggestion, but no priorities have been set. Could the problem come from my computer's settings?

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lunarlander

· #4 · Apr 24, 2019

Go to systray's network icon, right click choose 'Open Network & Internet Settings' > Change Adapter Options > Right click 'Wi-Fi' > Properties > IPv4 > Properties button. Uncheckmark QoS Packet Scheduler.

If your router is dual band - meaning it supports 2.4Ghz and 5Ghz. Use the SSID for the 5Ghz band. That should be less crowded, unless of course your other devices also use this 5Ghz band, or if your laptop doesn't support 5Ghz.

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