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Possible Virus?

756 Views 0 Replies 1 Participant Last post by  Fishy4341
I have a work computer and my browsers have recently stopped working. I'm actually typing this on my phone. I need this computer for work and I have a document due this weekend. So any help is appreciated!

Ok, so my browers have recently stopped working. Firefox will sometimes open, but will usually not work. Firefox will also bring up an error saying "Firefox is already running but not responding" and then "Firefox has failed to open profile". I then tried Microsoft edge and it never loaded any page.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, Intel64 Family 6
Model 142 Stepping 9
Processor Count: 4
RAM: 12204 Mb
Graphics Card: Intel(R) HD Graphics 620, 1024 Mb
Hard Drives: C: 930 GB (645 GB Free);
Motherboard: HP, 832A
Antivirus: Sophos Home, Enabled and Updated
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