monamae welcome to TSG,
you are right registry cleaners usaully do more harm than good.
Have you tried norton removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
this may help you get it off the PC.
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If you think the PC is infected,
You should go here;
http://forums.techguy.org/54-malware-removal-hijackthis-logs/
Read all the sticky posts and don't do anything until instructed to by an Expert.
Please be patient, there are a lot of people waiting for help as this is a big problem.
Rules:
Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield
![]()
next to their name and authorized malware removal trainees have a blue shield
![]()
next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.
you are right registry cleaners usaully do more harm than good.
Have you tried norton removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
this may help you get it off the PC.
---------------------------------------------------------------------
If you think the PC is infected,
You should go here;
http://forums.techguy.org/54-malware-removal-hijackthis-logs/
Read all the sticky posts and don't do anything until instructed to by an Expert.
Please be patient, there are a lot of people waiting for help as this is a big problem.
Rules:
Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield
2
