Hi! I had an external DVD recorder hooked up to my computer (Win XP SP2) and it started not to work too well so I bought a new one. It is a Sony DRX-820U. It is supposed to be plug and play, but when I hook it up, it comes up with Found new hardware, but then the Welcome to the Found New Hardware Wizard comes up and asks for the installation CD. Since it is Plug and Play, it did not come with an installation CD. When I cancel out of the Wizard, a message come up with an indication that the device may not work properly. In device manager it shows with a yellow ! with code 1 and says the device is not configured correctly. I spoke to tech support who told me that it was a registry problem and most likely a confliict with my former CD drive. I went through the registry and deleted every reference to my old drive, but the new one still doesn't install. Can anyone please help? It would be most appreciated!! Thanks in advance.