Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
11,636 Posts
Proceed as follows ;-

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

Combofix

Don`t forget Combofix must be saved to your desktop. <--Very important

Before saving Combofix to your Desktop rename to Gotcha.exe as follows:



Ensure you have disabledyour Firewall and all anti virus and anti malware programs so they do not interfere with the running of ComboFix. <---Very important

Please include the C:\ComboFix.txt in your next reply for further review.

Examples of how to disable realtime protection available at the following link :-

Disable realtime protection

Note: Do not click combofix's window with your mouse while it's running. That action may cause it to stall.

*EXTRA NOTES*
  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Post the log in next reply,

Kevin
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top