Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice

Please Help, I'm panicing

597 Views 1 Reply 2 Participants Last post by  cybertech
I came home last night and got back on my laptop. When I turned it on some message came on after I put in my password, something about programs, then my screen came up with all my icons. My background pic that I had was gone, it was now Gateway, (like it reset itself), so I went into my pictures to reset it and all my Pictures, documents, etc.. are gone. I have no idea how to retrieve them. I did a full virus scan, and there is no viruses, etc on it, so can anyone please tell me whats going on? Another thing that I noticed is everytime I turn my laptop off, and turn it back on, everything I did as far as changing my homepage is gone as well, even all the sites I just visited,like it keeps resetting. Any help would be greatly appreciated. I am on Hemo Dialysis and live off of SSI, so I cannot afford to take it in to anyone, so I'm praying it's something that someone on here can walk me through. Thanks in advance for any help!!
Status
Not open for further replies.
1 - 2 of 2 Posts
1 - 2 of 2 Posts
Status
Not open for further replies.
Top