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Discussion Starter · #1 ·
My dog walked by my chair, pulled the external drive power cord, and it fell and hit the ground. Now, all it does is make a weird ticking sound from the inside of it's shell. I go to "My Computer" and it isn't being detected anymore, and when the ticking sound stops, it still isn't detected. I need help, all my data is on that drive and tomorrow I have a huge project.

The ticking sound sounds like a tick, then a ball dropping. It doesn't last very long and it does it for a minute or so, but it's still a reason to be concerned. Once it finishes, the harddrive still can't be detected at all. The harddrive itself works fine, it powers on fine and everything.

I made sure all the three cables were connected properly (the power cable, the outlet cable leading to the power cable, and the USB cable). I left the harddrive off for over 10 minutes, and the problem still surfaces.
 

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A hard drive bouncing off the floor seldom does it any good. THe click you hear could be what is commonly known as the "Click of Death". You could try installing it as an internal drive on your computer, slaved to the master drive. If it still doesnt work, it probably means the fall damaged it in a way unrecoverable. If the was connected to Laptop or Notebook you can disregard the part about installing it internal. You may try connecting it in a friends computer to see if it works still. Was this drive installed in an external enclosure or was it connected to a usb adapter setup?
 

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SoulRaiderX said:
The harddrive itself works fine, it powers on fine and everything.
I doubt it, if it was pulled on the floor and hit from a height of a table...and all you hear are ticking sounds.

First, disconnect all power, and open the 'shell' to make sure the drive is connected properly inside. It should just plug in to connectors....depends on the type of enclosure you have.

Once that is done, try it again.
Also, can you tell us if other usb devices are still recognizes by the system?

Scorp.
 

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Discussion Starter · #4 ·
I dunno, all other USB drives should work completely fine, they always have, but how do I open the shell? I'm no good at open hardware cases, I've never done it before. Would it void my warranty if I opened it?
 

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I think you can pretty much forget this drive. Since it was a physical drop that did it in, it's almost certainly damage inside the HDA that is the issue. Your not going to fix that.
 
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