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Discussion Starter · #1 ·
Why do I have this 'flip-up' when I go to click on my Eudora that says "you are missing Kernel32.dll" and I sure can't get to the Eudora program. Just since last night. So don't know what could have happened.
Thanks for any help.
Ezy
 

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You would not be able to run Windows without kernel32.dll, so you can't be missing it. Is that the exact error message?

If you have Win98, you might want to try restoring a registry which predates the problem. Any subsequent changes or installs will be nullified. To do this, restart in MS-DOS mode and at the c:\windows\> prompt enter:

scanreg /restore

select a started registry which predates the problem.
 

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Discussion Starter · #3 ·
First thank you for answering. I just went and looked and this is what it says when I try to open Eudora:
A required DLL.file, Paige32.DLL was not found. Error starting program.

Ezy
 

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Discussion Starter · #5 ·
I did go to Start>Programs> then MS-Dos and typed in: scanreg/restore. The reply back was: Cannot restore from Windows. Shut down to DOS and run scanreg.exe/restore.
Well I thought that was Dos when I was in MS-DOS. How else is there to go to Dos?

Thanks again,
Ezy
 

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Discussion Starter · #8 ·
I followed your instructions exactly and in fact I did it twice with two different dates where it had said to predate the problem and then restarted the computer but to no avail. When I clicked on the Eudora icon the little pop-up that says at the top of it: Error Starting Program and below it, it says: A required DLL file, Paige32.DLL was not found. Would you have any other instructions to follow.

Thanks so much,
Ezy

Del,
I wouldn't know where to put the DLL file either but I thank you too for trying to help me.
Ezy
 

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Scanreg /restore will not replace a missing or damaged file. It was only suggested because the original reported error might have been due to some registry damage.

Here is the location where it appears the file should go:

Program Files\Qualcomm\Eudora Mail\Paige32.dll

Click the download for the file in Del's link. When prompted for a target directory, navigate to

c:\program files\Qualcomm\Eudora Mail

and have it download to that.
 

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Discussion Starter · #10 ·
Oh, my, oh my. I went to Del's website but that didn't work either. I have to run between this laptop and then go to the desktop but I'm sure I copied the website down like he had said but the little popup said something like the site didn't exist. I thought sure that would work. Would there be another way to get the right Kernel32.dll Paige 32 down? I even tried putting Del's site on a floppy disk (but then I didn't know what to do with that.

Thanks for all your help. Please let me know if there is something else I can do as I miss my desktop Eudora.

Ezy
 

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Are you unable to access this site or the internet on the pc that has the problem?

You cannot copy the link as it is displayed because the Bulletin Board "truncates" it.

You should be able to open the site by clicking the link as posted here. Then download the file as directed. If you want, you could download it to a floppy disk and then copy it over to the other computer from the floppy -- but accessing this site would be a lot easier.
 

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Discussion Starter · #12 ·
I copied Del's website to a floppy disk so maybe I can use that to put on my desktop where I'm having all the troubles. What does "truncate" mean?

Ezy
 

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Discussion Starter · #14 ·
O;k I'll try that and then take it to my desktop and put it on. I think I'm 'sinking'. I thought I could drag and drop the Kernel32Paige.dll to the Eudora Mail. I had it saved on a page on my documents, in fact I had two of them. Now when I go to the I.E. and click on Eudora Mail the Paige.dll is there but when I go to open up my Eudora from the Icon on my desktop this is the "flip-up" that comes on now: Error Starting Program, then in the box it says: A required Dll file EUMEMMGR.DLL was not found.
Is there a way to get that off. Geez I think I'm sinking fast.

Ezy
 

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Discussion Starter · #16 ·
O:k I'll try re-installing it (Eudora) this afternoon but I did try it two days ago and when I put the CD in and clicked Install it wouldn't do anything. Will let you know what happens.

Thanks so much for helping me; I really am appreciative.
Ezy
 

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Discussion Starter · #17 ·
I just wanted to say that I could not re-install Eudora to try to get the dll's back. I put the CD in and when it comes up to install nothing happens when I click on the "Install", so I wrote to Qualcomm technicians and will wait on their answer. I tried dragging the last dll to the Eudora Mail but then another one pops up when I try to get to my Eudora. I will let you know how things turn out but I don't imagine it will be today. It usually takes a day or two to get an answer back.

Ezy
 

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Ok, I'll be interested in what they have to say about the install failure. Usually problems generate an error message or a system freeze which may point in the direction of a solution. You might want to make sure all background programs are disable by doing a control alt del and end tasking everything but Explorer and Systray in case something is conflicting.
 

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Discussion Starter · #19 ·
Before I forget, what is "What the Doormouse said" mean?

Yes I haven't had any other programs running when I tried re-installing Eudora. Also up in right hand corner is a place to tell you how many mb's it takes and it's always 0.
Will let you know what they say.
Ezy
 

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Discussion Starter · #20 ·
First......what does "What the Dormouse says" mean?

I do have every program off the page when I try to re-install Eudora but it still didn't do any good. Up in the right-hand corner there is a place that is supposed to tell you how many kb's or whatever it is that Eudora needs before you install it. It always says 0 so that's when I know it isn't going to install.

Will let you know when I 'hear' from Qualcomm.
Ezy
 
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