Packets stop receiving every 31-33 seconds exactly every time on the spot consecutively for 24/7.
There is not a single thing I haven't tried other than connecting to another network which in my case won't fix the issue.
To begin with I have an Omen. (Link to purchase:
https://www.newegg.com/p/2WC-0001-002T6) It's a performance laptop I purchased roughly now three months ago. The issue started occurring around the 11th of September. I remember downloading two things before this issue occurred, HP's Utility Event Software (
https://www.microsoft.com/store/productId/9P4W8RFN9M2T) and 360 Security (
https://www.360totalsecurity.com/en/) anything else I cannot quite remember, I did however use 360 Security to optimize network. A day or two later I noticed having internet issues very frequently where I'd cut out from any internet activities I was doing for a period of around 2.1-2.85 seconds every 31-33 seconds every time. From then on I tried everything to fix this issue and here's a list of what I tried (only the important):
(What the issue looks like:
https://media.discordapp.net/attach...74493984778/unknown.png?width=1079&height=607 )
Reconnected to the WiFi
- No change.
Restarted the Computer
- No change.
Made Sure All Was Up-to-Date (Drivers and OS)
- Was all updated, no change.
Reset the Adapter Under Device Manager
- No change.
Factory Reset the Router
- No change.
Factory Reset the Computer
- This was in attempt to find the issue and from this test I concluded after downloading the HP Event Utility Software, (and possibly other software after) waited for updates and noticed the issue persisted.
Factory Reset the Computer Again
- Spent another 2 hours, downloaded my primary apps and did recoveries every time I downloaded something, seemed like nothing was going wrong and I did not download the HP Event Utility Software, I was happy and I fell asleep again waiting for updates, I awoke to the issue still present and the HP Event Utility Software not being the issue.
During all the times I also defraged and cleaned the drives, the apps I had on the computer were Steam, Discord, OBS Studio, TeamSpeak 3 Client, TeamSpeak Overlay, and Voicemod Pro. Also take not that OneDrive was pre-installed and added during startup of the reset.
So, at this point I figured it was a hardware issue, so I called up HP being only 2 months from when it was purchased and well... I got it back today and the issue continued (they replaced the WLAN? (That's what it said but I think it meant adapter.)) No other devices in the house has this issue only my laptop, also when I plug it into the router with an Ethernet it works fine. I tried everything to get it working trying to optimize through watching videos online doing ping-t 8.8.8.8 test in the command prompt/console to test if the results changed and no, I even completely removed OneDrive believing it to be the issue. The computer sits at the most up-to-date software and OS and I still cannot after three weeks figure out this issue.
However, I did make a breakthrough, in an article (
https://answers.microsoft.com/en-us...g-spikes/0f16392a-6c2b-41e6-ac1c-5db88ace40a6) I did figure out on my own to go into the Administrative Tools > Services and scroll down to WLAN AutoConfig and learned that reseting this service actually temporarily fixes the issue between random intervals of 30 seconds up to 3 minutes then the issue continues with the average being around two minutes.
Can anyone help me?
