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Discussion Starter · #1 ·
Howdy. After deleting Incredimail, I reverted back to my Outlook express. For reasons I do not understand, it quit working. Used it for about a week and then it simply quit. I cannot access Outlook in any form. The program will not open up. I have Win XP. Outlook Express came with my computer so I am assuming it is a fairly new version. I checked out microsoft support...5starsupport...not sure I follow...or am capable of following the instructions...I have to first learn how to back up my registry...then make changes to the registry. Not sure if I am confident in myself to competently follow thru...Anyone like to tackle this? Input always appreciated. :rolleyes:
 

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Hi CosmosGirl

Enable: Hidden files and folders:
For Windows XP:
Open My Computer,
Tools > Folder Options > View tab,
under Hidden Files and Folders,
verify Show Hidden Files and Folders is selected.
uncheck Hide Extensions for known file types
Apply, OK, to save and close.

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Start > Search > For Files or Folders
All Files and Folders
key in:
.dbx
Look in: Local Drives
click the arrow for More Advanced Options
place a checkmark in:
Search System Folders
Search hidden files and folders
Search subfolders

Click Search
Locate the Folders.dbx file and rename it Folders.old

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Attempt to open Outlook Express, if it opens the Folders.dbx file will be recreated.

Let us know what happens.
 

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Discussion Starter · #3 ·
howdy. thank you for the quick reply. I just checked out my Outlook after being gone for two days and it opened up...without having to do any of the instructions above. However, a new issue with it. When I open it up, after I have already connected to the net, it disconnects from the internet as Outlook Express is opening and then asks me if I would like to connect. It also opens up a different way--a smaller window-- to connect than my regular "smart dialer" thru PeoplePc. the window was made I believe thru the Internet Connection Wizard quite sometime ago...and it always pops up on my desktop but I don't use it...I use the PeoplePc Smart Dialer that comes up via clicking on their icon. I tried the other connection method once and it seems it wanted me to download PeoplePc software, as if I was setting up an account with them...so, I dont access the net that way. Anyhow, again, this "other" internet connection always pops up after opening Outlook and asking me if I want to go online. The other issue is none of the servers are recognized...but perhaps that will be resolved with the first issue. Any suggestions? thanks very much in advance...
 

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In Outlook Express,
Tools > Options > Connection tab

Remove any checkmarks there.

Apply, OK to save and close.

Tools > Accounts > (account name) > Properties > Connection tab,

If there, remove the checkmark for Always connect to this account using:

Apply, OK to save and close.

Let us know if that makes a difference or not.
 

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Discussion Starter · #5 ·
Yes, thank you. I followed the last reply and I do not get disconnected. Next issue is that it says my "pop3" server cannot be found. My one account thru Outlook is PeoplePc (default). Incoming server is Pop 3, outgoing is smtp...Suggestions, please.
 

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Discussion Starter · #7 ·
The host 'pop3' could not be found. Please verify that you have entered the server name correctly. Account: 'PeoplePC', Server: 'pop3', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
 

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Another poster with a similar error was able to fix it by doing a repair of IE.

If you have IE 5.5 go to the Start button > Run and copy and paste the command below exactly as you see it:

rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\
Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"


If the browser is IE 6 the command would be:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\
Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"
 

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Check your account settings for Outlook Express.
Tools > Accounts > Your Account > Properties > Server tab
Verify your POP3 and SMTP accounts are correct.

Still on the Server tab,
Does your Outgoing Mail Server require Authentication?
If so, place a checkmark in My Server requires authentication
Click on the Settings button and verify or complete the information required.
OK, Apply, OK, to save and close.

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If the above does not work...

What Anti-Virus program are you using?
Do you have e-mail scanning enabled?

Is your Firewall configured to allow Outlook Express access to the Internet?

Let us know.
 

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Discussion Starter · #10 ·
Checked my ports--25 incoming, 110 outgoing...i don't know if my server requires authentication or not but I marked it anyhow, ...checked "use same settings as my incoming",applied, but it made no difference. so i changed settings back to what they were. I am running Norton. Put Norton disk in...did a program scan...it said Outlook's configuration was allowed...checked my Windows security center.(my windows firewall)..added Outlook...it wasn't included in my allowed programs but I still get the same error message. I copied and pasted the above in my "Run"...and this is the error message I get: "error loading setupwbv.dll. Specified module could not be found." Thanks for your help and patience. I do appreciate it.... :)
 

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Discussion Starter · #13 ·
What I ended up doing was contacting PeoplePc, re-downloading their software again, and that took care of the problem. My Outlook is sending/receiving fine...hope it sticks...y'all take care, now...
 

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Discussion Starter · #14 ·
For EAFielder...this is CosmosGirl...here it is a few days later and was hoping my Outlook Express was cured after downloading PeoplePc software again. Was able to send-receive successfully until last night. I get the same error message as before.

The connection to the server has failed. Account: 'mail.peoplepc.com', Server: 'mail.peoplepc.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0Ee, until last night.

So I reviewed the suggestions from my previous post, and your suggestion was change "folders.dbx" to "folders.old", which I did, opened Outlook, but continued to get the error message above. Should I change the folder name back to .dbx (for if I am suppose to, I now cannot locate it...I tried)...I am going to review the other suggestions but will try to wait for reply from you before attempting anything else at this point.
 

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Folders.DBX files should be OK.

Check EAFiedler's post #11 - refer to that article and see if turning off Norton helps. Or just temporarily disable Norton entirely and see if that helps.

sekirt
 

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You didn't mention what Norton you are using, but I thought I would tell you of a similar problem I had. I used to have Norton Anti-virus 2003 and then upgraded to Norton 2005. I had a great many problems doing this, one of which was the exact problem you are describing. It turns out that the Norton 2003 didn't un-install all the way, and I had to get a tool from the Symantic site to uninstall it completely. It was interfering with the 2005 settings for the email in some way (along with a lot of other things). Once I ran that tool and got rid of all traces of 2003, re-installed the 2005, the email program worked perfectly.

I don't know if that helps anyone figure out your problem, but I thought I'd mention it.
 

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Hi CosmosGirl

Renaming the Folders.dbx file will force Outlook Express to recreate that file.

So, renaming the Folders.old file back to Folders.dbx will only overwrite the new one.
That solution was for Outlook Express not opening.

If turning off Norton's email scanning does not help, let us know and I will search more on the error 0x800CCC0Ee.

Also, let us know if you need help configuring Norton to disable email scanning.

Or as sekirt mentioned try temporarily turning off Norton to see if that allows Outlook Express to connect to your mail server.
 

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Ah,give it up---peopllepc DOES NOT support Hi Speed access to Outlook Express--it took me about (10) ten phone calls before the techb. finally admitted this.You now know why it won't work--if you don't believe me,find the 800 tech # and call them.
 
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