[jcoyne97222]

I am running XP Pro and Outlook 2000. My Outlook works fine after a reboot but as soon as I close Outlook down and bring it back up it fails to connect to my POP3 accounts. I reboot it, and then it will work fine until closing Outlook.

Help me!
JC

 

[sle]

Hi, JC. Could you provide some more detail on your problem? Once you try to open Outlook again (after reboot and successful 1st time using Outlook), it sounds like Outlook opens but is giving you a Send/Receive error? Are you getting specific error msgs, and when do they happen (ie, after what action)? Do you have an Exchange email acct as well, and is that still working ok? And, lastly, just to be sure, have you verified that all of your POP3 settings are correct?

 

[jcoyne97222]

Thanks for trying to help! The problem happens when I do a send and receive. I get a TCP/IP error that Outlook cannont connect to the mail (POP3) accounts. The error is just like if you unhooked your network connection, you would see the error when you do a send and receive. I do not have an exchange account. I have 3 POP3 accounts, 2 where our web site resides and another with Verizon. All 3 fail to connect. I can browse the web so my TCP/IP connection seems to be fine. My POP3 account settings must be correct or rebooting wouldn't work. JC

 

[sle]

LOL, you are right about the settings. (So glad it's Friday.) Does the error message have an error number as well? That would help to narrow the problem down. Something like x67868678768x.

 

[jcoyne97222]

Error number "0x800CCC15"

Thanks,
JC

 

[sle]

Ok. What I did was go to the Microsoft Help and Support website and paste in the error #. What came back was . . .

SYMPTOMS
When you attempt to connect to a Post Office Protocol (POP3), Simple Mail Transport Protocol (SMTP), or Network News Transfer Protocol (NNTP) server, you may receive one or more of the following error messages:
Your POP3 server has not responded in 60 seconds. Would you like to wait another 60 seconds for the server to respond?
-or-
A TCP/IP error occurred while trying to connect to server... Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC15
CAUSE
This behavior occurs when you connect to your Internet mail server using a SOCKS proxy server, even though you can successfully connect to the Internet using a SOCKS proxy server. Outlook Express for Sun Solaris is unable to use a SOCKS proxy server.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook Express for Sun Solaris.
MORE INFORMATION
If you monitor the SOCKS proxy server, the tool that you use to monitor the SOCKS proxy server may not report any requests by Outlook Express.

Is this applicable? Are you using Sun Solaris? EDIT: Or the SOCKS proxy server (whatever THAT is)? You're using OL2K, not OE, too, right? The error # also shows up in this article: http://support.microsoft.com/default.aspx?scid=kb;en-us;813514.

 

[Rollin_Again]

Do you have a firewall running? If so, try disabling it and see if it has any effect. Also, does Outlook still show as a running process in Task Manager after you shut it down manually?

You can also try checking the following setting

TOOLS --> OPTIONS
Click the "Mail Delivery" tab.
Uncheck "Hang up when finished with a manual Send/Receive".


Rollin

 

[jcoyne97222]

I am running the firewall that comes with XP. I tried turning it off and it didn't seem to help. I also tried
Click the "Mail Delivery" tab.
Uncheck "Hang up when finished with a manual Send/Receive" with no luck.


JC

 

[Bob Cerelli]

When I've seen this, I've uninstalled Outlook (or Office if it was part of that package), rebooted and reinstalled. Your Outlook settings should remain in place so you don't need to reconfigure your e-mail again.

 

[beachmyra]

I am new to Microsoft Outlook, I have windows XP home edition, MSN Dial-up, and Microsoft Outlook 2000. We have an e-mail from our business website that I was to set up. I NEED step by Step instructions, I am not the only user on this computer, maybe I need some technical troubleshooting, also.

 

[sle]

Hey, beachmyra. My advice would be to open up Outlook, then go to the Help menu and click on "Microsoft Outlook Help" and search within that for "add account." This will give you step-by-step instructions and also provide help if you are having problems. If you still have problems (it can be totally confusing at first), post a new thread by hitting the "New Thread" button near the top of the page in the Business Applications or Web & Email forums. Good luck! :up:

Any luck w.JC's issue?

 

[Bob Cerelli]

For information on now to configure Outlook2000, see:
http://www.onecomputerguy.com/app_info/outlook98.htm

Topics included are:
Outlook Internet Only Configuration
Outlook Corporate Configuration
Customizing Outlook